Hi Geoff
Turns out the sticker had the wrong code on it. Told the bike shop to open the power button, used the number there and it worked. They had no idea, so thanks for the detailed reply.
I tried to link my new Levo Comp to the Mission Control app. The App pops up a "Bluetooth Pairing Request" on my phone that the battery would like to pair with the iphone and wants me to put in a code shown on "WSB-C6011etc." Where do I find the code or is this a glitch. Can't find a fix anywhere.