Hi. Many of the problems I had with Giant have to do with water infiltration after a ride in the rain. Quite erratic behaviour of the LEDs. I normally remove the battery pack and dry the bike in the sun, sometimes use a hairdryer. I now made a sleeve to protect the water coming in the battery...
Good Morning. Just joined the forum a couple of minutes ago. Riding in Lesotho, pretty much the only one with an ebike in this small country, no dealer, no shop... will share some experiences. The Bike is a Fathom E - 2 Pro. Cheers