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Yeah, it really sucks, I love the bike but really shitty.

Looks like you got lucky, Im hoping they call me this week and let me know its done. I live in Illinois not much time left to ride.

How long did it take for Trek to file a warranty and complete the repair? Its been almost 2 weeks and I am still waiting to hear back from my LBS. I checked with them last Friday and they stated waiting to hear back from Trek.

LBS good to know, would there be any warranty issues with hooking up the light?

I think I am going to pull the trigger on either the Lupine SL X or the SL SF for 2020 Trek Rail 9.7 w/ Purion. Any thoughts on either one of those? What size bar mount is needed 31.8 mm or the 35mm? Is it a simple plug and play or do I need to bring the bike to a shop so the Purion display will...

Thanks for the info, was freaking out, feel much better.

Good to know. How did they fix the issue, what was the problem?

Did they replace the battery cover with the correct painted one, did they give you a hard time?

Love my bike but a little pissed off, I bought my 2020 Trek Rail 9.7 Gloss Purple Phaze new from Trek on 8/10. Yesterday my battery fell out and scratched the paint and carbon. At first, I thought it was my fault, then it happened 5 more times. I know this not my fault especially after reading...

Im new here and was wondering how fast the battery drains with the light on? Does it use up a lot of battery? I am currently waiting to pick up my 2021 Trek 9.7 in Gloss Purple Phaze, it should be here this weekend. The Lupine or Supernova lights sounds perfect, the more lumens the better.