Serious issues with Rise LTD CARBON crank arms

[chrismechmaster]

Doesn’t cover the m team and ltd models then it seams

 

[High Rock Ruti]

4 weeks ago me and my ridding friend received our brand new Orbea Rise M-LTD. What an excitement! A week later while ridding on a steep trail my left crank arm fell off, I lost the cap and luckily did not harm my self. Next morning I went to the shop where I bought the bike from and they in turn talked to Orbea in Spain to understand better the issue. Orbea recommendation were to use a 14 Nm torque and thread locker/ lock tite. Unfortunately they have not mentioned that other buyers had the same issue!!! Well enough two days later my friend had exactly the same issue; the left crank arm fell and the cap was-lost.

We got really furious and wrote a detailed extremely strong email to Recycles the official importer of Orbea into Israel demanding an official response to the matter. It is no fun, frighting and dangerous experience.

Not few hours had passed and I received a phone call from the manager of Recycles Israel, apologising for the inconvenience and reassuring me that he personally going to bring up the issue with Orbea in Spain. Well enough the following day I received another phone call from the manager saying that he has spoken with Orbea, who apparently were well aware of similar issues around the wold, and offered me and my friend to replace the e-thirteen carbon crank arm with Shimano XTR crank arms, at no cost to us. He also suggested that he will find a way to compensate us for the trouble we went through. Within a day he supplied the new Shimano XTR crank arms and replaced it for us! Wow what a service….

There is no doubt what-so-ever that the e-13 crank arms are not the right ones for these kind of e-bikes. They have only one single bolt to attach the arm to the Shimano EP 8 drive, without thread lock and not using the special hole the Shimano has in the drive of the motor to allow a small hook to be inserted in to give an extra strength to the arm!

Shimano’s crank arms all have 2 bolts, thread locks and a small hook to be inserted into the motor drive spindle.

I believe and demand that Orbea should order a recall for all its’ Rise M-LTD and replace these faulty, wrong, unsafe, dangerous e-13 crank arms! It was only a miracle that I was not heart when losing the crank arm while ridding a technical trail.

It is nice that Orbea are trying to produce a light e-bike, but at what cost? The cost of the safety of their ridders?

I read that there were some issues with the chainring of e-13 as well!

I want a reassurance, in writing, from Orbea Spain that their ridder’s safety is in their top priority and that they are going to recall and change the crank arms to all its Rise LTD ridders, as well as a thorough investigation of the quality of the chainring.

Once again I want to thank Recycles, the importer of Orbea into Israel, and their manager, as well the owner of the shop in Netanya were I bought the bike and got the service from, for a quick and professional handling of the matter. A pleasure to have such a service from a supplier!

View attachment 60288

View attachment 60290

View attachment 60291

View attachment 60292

High Rock Ruti

2020 Orbea Wild FS Team.

After the third E13 left crank arm failure, I switched to Race Face no problems since. However E13's two year warranty is total BS, after a lengthy email chain with photo's and receipts to E13 I gave up trying to get a refund, it seems clear that E13 is real culprit here.

Warm Regards

Ruti

 

[chrismechmaster]

Do you have a link to the race face one please

 

[RonDank]

Here’s the email from Orbea. Not worth a long trip to a shop if you can hold a spanner.

​ TECHNICAL BULLETIN - UPDATED SPECIFICATIONS FOR THE ALUMINUM CRANKSET ON THE RISE M20 AND M10​

​

​ Dear Customer, Our crankset supplier E-Thirteen has given us new specifications regarding the installation of their aluminum cranks on the EP8 motor. This affects our Rise models that have these cranks mounted on the EP8-RS motor. The aim is to avoid the problems caused by a poorly tightened crankset that can result in minor loosening, premature wear and even the crank or the preload cap falling off the bike. This poses no risk for the rider, but these effects can shorten the life of the crankset. The correct adjustments require the use of specific tools and a precise procedure that must be performed by a technician. For this reason, we are requesting that you contact your official Orbea dealer for help. This process will be free of charge for you. We apologize for any inconvenience caused by this procedure. Our official dealers will be more than happy to answer any questions you might have. Please remember that you can also contact us using any of the methods indicated on our website. Sincerely yours.​

​ ORBEA​ CUSTOMIZE​ DEMO​ SUPPORT​

It is shame full that they do not address the issues that every one had with the carbon e-thirteen crank arms falling off......
As I mentioned before mine were replaced by the dealer at no cost to me with Shimano XTR.
In my opinion all Rise LTD owners should demand from Orbea that their one bolt e-thirteen carbon crack arms should be replaced!!!

 

[chrismechmaster]

Do you have a link to the xtr ones please

 

[Bigtuna00]

There’s a recall in the UK. My M10 went back to the shop a couple of weeks ago for the preload and crank bolts to be checked, but nothing replaced as far as I’m aware. There seems to be less creaking from the crank area since it came back.

M10 has aluminum cranks. This thread is about carbon cranks.

 

[Bigtuna00]

Guys please it would be super helpful to stop polluting this thread with the info about the aluminum cranks that's already documented in several other threads. Maybe it's not clear but us carbon crank owners have ZERO info, not even torque specs.

 

[Bigkatoomer]

RECALL EMAIL FROM ORBEA DATED 14th APRIL:

Updated specifications for the aluminum crankset on the RISE M20 and M10

TECHNICAL BULLETIN - UPDATED SPECIFICATIONS FOR THE ALUMINUM CRANKSET ON THE RISE M20 AND M10​

Dear Customer, Our crankset supplier E-Thirteen has given us new specifications regarding the installation of their aluminum cranks on the EP8 motor. This affects our Rise models that have these cranks mounted on the EP8-RS motor. The aim is to avoid the problems caused by a poorly tightened crankset that can result in minor loosening, premature wear and even the crank or the preload cap falling off the bike. This poses no risk for the rider, but these effects can shorten the life of the crankset. The correct adjustments require the use of specific tools and a precise procedure that must be performed by a technician. For this reason, we are requesting that you contact your official Orbea dealer for help. This process will be free of charge for you. We apologize for any inconvenience caused by this procedure. Our official dealers will be more than happy to answer any questions you might have. Please remember that you can also contact us using any of the methods indicated on our website. Sincerely yours.​

 

[chrismechmaster]

RECALL EMAIL FROM ORBEA DATED 14th APRIL:

Updated specifications for the aluminum crankset on the RISE M20 and M10

TECHNICAL BULLETIN - UPDATED SPECIFICATIONS FOR THE ALUMINUM CRANKSET ON THE RISE M20 AND M10​

Dear Customer, Our crankset supplier E-Thirteen has given us new specifications regarding the installation of their aluminum cranks on the EP8 motor. This affects our Rise models that have these cranks mounted on the EP8-RS motor. The aim is to avoid the problems caused by a poorly tightened crankset that can result in minor loosening, premature wear and even the crank or the preload cap falling off the bike. This poses no risk for the rider, but these effects can shorten the life of the crankset. The correct adjustments require the use of specific tools and a precise procedure that must be performed by a technician. For this reason, we are requesting that you contact your official Orbea dealer for help. This process will be free of charge for you. We apologize for any inconvenience caused by this procedure. Our official dealers will be more than happy to answer any questions you might have. Please remember that you can also contact us using any of the methods indicated on our website. Sincerely yours.​

This isn’t for the carbon cranks tho that the thread is reporting
This is the Alu ones only

 

[Bigkatoomer]

Ah yes - Getting confused between Rise crank threads. Sorry for the curve ball there.

 

[apac]

This isn’t for the carbon cranks tho that the thread is reporting
This is the Alu ones only

Chris, what happened to your SL?

 

[chrismechmaster]

Hi I sold it
It was a hard decision after all the work I did to it but I got offered a good price for it and at the time needed the cash

 

[e*thirteen Components]

Hi Guys,
Just wanted to jump in and address a few things in this thread:

• To be clear: "TSB #156 - e*spec Shimano™ alloy crank tech update" refers and applies specifically to the ALLOY cranks. It does not apply to carbon cranks.
• If you are experiencing issues with your carbon crank retention, please reach out to your Orbea dealer/distributor for a resolution.
• You can find the user manual for the carbon cranks here. A physical copy should have been included with the bicycle also.

Thanks

 

[Bigtuna00]

• You can find the user manual for the carbon cranks here. A physical copy should have been included with the bicycle also.

Thanks

Thank you for posting the manual, much appreciated. In an ideal world bikes would come with the relevant docs and accessories. In the real world more than once I've purchased a bike and received literally the bike, only, and nothing else. Super frustrating.

 

[chrismechmaster]

Thank you for posting the manual, much appreciated. In an ideal world bikes would come with the relevant docs and accessories. In the real world more than once I've purchased a bike and received literally the bike, only, and nothing else. Super frustrating.

Same here I appreciate posting the Manual
As I also received my bike with no manual or documentation

 

[e*thirteen Components]

Thank you for posting the manual, much appreciated. In an ideal world bikes would come with the relevant docs and accessories. In the real world more than once I've purchased a bike and received literally the bike, only, and nothing else. Super frustrating.

No problem guys. As suppliers, we are required to include manuals/documentation with our products. Assembly factories will generally always included all manuals/documentation supplied to them with the bike in the small parts box. Unfortunatly, that stuff does not always make its way to the end users via the retailer for a number of reasons.

 

[Ducman71]

I got a helpful response by email from e*thirteen customer support this morning clarifying the details for the proper carbon crank arm installation. It's the same as the alloy arms, with one exception: do not remove the spacer. Pinch bolt and preload cap torques are the same.

No telling if there will be a separate TSB for the carbon cranks or not, since the information above matches what is in the installation manual for each of the cranks; i.e. the installation manual for the carbon cranks does show the spacer (referred to as a seal washer) for the carbon cranks installed on the EP8, while the installation manual for the alloy cranks does not show the spacer for the alloy cranks installed on the EP8 (the spacer is used however for the alloy cranks when installed on the E8000). So, an alloy crank on an EP8 with the spacer would have been incorrectly installed, per the manual.

-Ruben

 

[chrismechmaster]

I got a helpful response by email from e*thirteen customer support this morning clarifying the details for the proper carbon crank arm installation. It's the same as the alloy arms, with one exception: do not remove the spacer. Pinch bolt and preload cap torques are the same.

No telling if there will be a separate TSB for the carbon cranks or not, since the information above matches what is in the installation manual for each of the cranks; i.e. the installation manual for the carbon cranks does show the spacer (referred to as a seal washer) for the carbon cranks installed on the EP8, while the installation manual for the alloy cranks does not show the spacer for the alloy cranks installed on the EP8 (the spacer is used however for the alloy cranks when installed on the E8000). So, an alloy crank on an EP8 with the spacer would have been incorrectly installed, per the manual.

-Ruben

My rise Mteam with carbon cranks didn’t have any seal washers fitted when I checked / threadlock and torqued !!!!!
Where do i get these from ? I know my lbs won’t have a clue !!!

 

[chrismechmaster]

I got a helpful response by email from e*thirteen customer support this morning clarifying the details for the proper carbon crank arm installation. It's the same as the alloy arms, with one exception: do not remove the spacer. Pinch bolt and preload cap torques are the same.

No telling if there will be a separate TSB for the carbon cranks or not, since the information above matches what is in the installation manual for each of the cranks; i.e. the installation manual for the carbon cranks does show the spacer (referred to as a seal washer) for the carbon cranks installed on the EP8, while the installation manual for the alloy cranks does not show the spacer for the alloy cranks installed on the EP8 (the spacer is used however for the alloy cranks when installed on the E8000). So, an alloy crank on an EP8 with the spacer would have been incorrectly installed, per the manual.

-Ruben

@e*thirteen Components can these seal washers be purchased

 

[Ducman71]

can these seal washers be purchased

Surely someone can come up with a community exchange for M20/M10 owners that are removing the spacers from their alloy cranks to send them to M-TEAM/M-LTD owners in need...

 

[Bigtuna00]

Surely someone can come up with a community exchange for M20/M10 owners that are removing the spacers from their alloy cranks to send them to M-TEAM/M-LTD owners in need...

It's not the same part. Alloy spacer looks totally different. EDIT: never mind, I get it now. I was looking at the "Crank Chainring Seal" and I thought that was the "spacer" folks were removing on the alloy cranks.

 

[chrismechmaster]

It's not the same part. Alloy spacer looks totally different. EDIT: never mind, I get it now. I was looking at the "Crank Chainring Seal" and I thought that was the "spacer" folks were removing on the alloy cranks.

Do you have these crank seal washers still on yours
Not really sure what to do now as most people I think have removed them I never had them when I checked mine !!!
There’s no point me asking my local bike shop as they won’t have a clue what I am on about not sure where to begin to try and get these

 

[Bigtuna00]

Do you have these crank seal washers still on yours
Not really sure what to do now as most people I think have removed them I never had them when I checked mine !!!
There’s no point me asking my local bike shop as they won’t have a clue what I am on about not sure where to begin to try and get these

Yes, I have them. In fact I managed to tear one when replacing the dropper so I wouldn't mind being able to replace it. They're pretty fragile. Kind of a strange part, it looks like a bearing seal, not sure what the point is as there's nothing to seal.

 

[chrismechmaster]

Any idea where they could be sourced

 

[Ducman71]

Any idea where they could be sourced

Based on the diagram from the installation manual, they are part of the complete crankset assembly, so they would be an e*thirteen sourced part, not an Orbea part. Probably best to try with them.

 

[chrismechmaster]

Can’t see them listed on the website and can’t find them on any searches either

question for the CARBON crank owners are you going to refit the seal washers most of us have removed ??
I am trying to work out if the bike is safe to ride as I have no washers but it’s all thread lock abs Torqued correctly
Do I forget about it and keep riding ??

 

[e*thirteen Components]

Can’t see them listed on the website and can’t find them on any searches either

question for the CARBON crank owners are you going to refit the seal washers most of us have removed ??
I am trying to work out if the bike is safe to ride as I have no washers but it’s all thread lock abs Torqued correctly
Do I forget about it and keep riding ??

@chrismechmaster - Seals should be in place on the carbon cranks. Are you sure they are not staying on the spindle when you remove the arms? This could be possible.

The concern with seal removal on the carbon arms, is that tolerance stack/range could result in that preload cap system bottoming out before actually preloading the arm. This may not always be the case depending on tolerances of spindle and arm.

If for some reason your carbon arms indeed do not have seals, just fire me a DM here with your address and we can get some coming your way if necessary.

Regards

e*thirteen

 

[chrismechmaster]

@chrismechmaster - Seals should be in place on the carbon cranks. Are you sure they are not staying on the spindle when you remove the arms? This could be possible.

The concern with seal removal on the carbon arms, is that tolerance stack/range could result in that preload cap system bottoming out before actually preloading the arm. This may not always be the case depending on tolerances of spindle and arm.

If for some reason your carbon arms indeed do not have seals, just fire me a DM here with your address and we can get some coming your way if necessary.

Regards

e*thirteen

Thank you so much for the reply I will dm you thank you

 

[chrismechmaster]

@chrismechmaster - Seals should be in place on the carbon cranks. Are you sure they are not staying on the spindle when you remove the arms? This could be possible.

The concern with seal removal on the carbon arms, is that tolerance stack/range could result in that preload cap system bottoming out before actually preloading the arm. This may not always be the case depending on tolerances of spindle and arm.

If for some reason your carbon arms indeed do not have seals, just fire me a DM here with your address and we can get some coming your way if necessary.

Regards

e*thirteen

????
Ok so yes I do have the spacer Washers ?? basically when I purchased the bike the lbs did the threadlock etc as had heard of the issue so threadlock in advance of me collecting the bike
Although I double checked a few weeks later I couldn’t see the washers so assumed the shop removed them

I have just checked again and your correct they were stuck to the end of the crank arm I couldn’t see them ?

anyway there there and it’s all re threadlock and torque

thanks for the all the help and support on the forum ??

 

[RickBullotta]

????
Ok so yes I do have the spacer Washers ?? basically when I purchased the bike the lbs did the threadlock etc as had heard of the issue so threadlock in advance of me collecting the bike
Although I double checked a few weeks later I couldn’t see the washers so assumed the shop removed them

I have just checked again and your correct they were stuck to the end of the crank arm I couldn’t see them ?

anyway there there and it’s all re threadlock and torque

thanks for the all the help and support on the forum ??

FWIW, I took it off the non-drive side and it works just fine. No play whatsoever.