Why is my EP8 less powerful?

[Jeff-au]

Bought my bike recently, a 2021 Commencal Meta Power 29.

Everything works. Bike seems to have had a software derestriction installed, I am able to set the max assist speed to 50km/h

I have configured my Profile 1 Boost to max out all 3 sliders on ETube and the bike is set to use Profile 1.

The issue is that my bike is noticeably less powerful i.e. generating less torque at low cadence compared to my friends bike also using an ep8. He has a Merida e160 500.

Does anyone know why that might be? Is there anything u can do to check the settings perhaps some kind of motor mapping?

I thought about flashing to latest official firmware, but I didn’t want to lose the derestrict…

Thanks in advance!

 

[j14ben]

Although you've adjusted the profile 1 setup make sure the bike hasn't defaulted to profile 2, or set both profiles the same they try the bike.
Is the software all upto date?, also check for any error codes in the maint. Section of E-Tube.

 

[Jeff-au]

Although you've adjusted the profile 1 setup make sure the bike hasn't defaulted to profile 2, or set both profiles the same they try the bike.
Is the software all upto date?, also check for any error codes in the maint. Section of E-Tube.

Thanks for the response!
Just checked the error logs, nothing recent only a few speed sensor errors back in 2022.

Softwares are not up to date because I don’t want to lose the destricted firmware that it currently has on it.

I have tripled checked the profile as well. I will set both profile 1 and 2 the same just in case

 

[j14ben]

No worries, it's good that there's no error codes, can you remove the de-restictor and do the software updates?

 

[Jeff-au]

No worries, it's good that there's no error codes, can you remove the de-restictor and do the software updates?

Yeah but I won’t be able to get it back without paying for someone to do it again ..