Levo Gen 2 Warranty extension & Firmware Update for all 2019/20 Levo/Kenevo with 2.1 motors

[Zimmerframe]

After a while the engine starts to emit a creaking sound when climbing hils. Like there is some sort of cog or perhaps the belt i straining. The sound goes away when you pedal on a flat trail, but as soon as you put a bit of preasuer it comes back.

Have you got a video of the sound ??

Just out of curiosity, what mode are you in eco/trail/turbo when this happens and what cadence does it happen at ?

 

[Bearman]

Have you got a video of the sound ??

Just out of curiosity, what mode are you in eco/trail/turbo when this happens and what cadence does it happen at ?

The creaking sound is in all modes and all cadences , it starts when you start climbing a hill and feels like its due to torque.I have got a video of the last engine failure, which sounded really bad, but not one from the new engine, which was replaced a forthnight ago.

 

[willeco]

Great that the waranty is now 4 years, you need it. I am on my third motor already. Just got a new on installed, and I went out to try it. Again it seem to have the same failure. After a while the engine starts to emit a creaking sound when climbing hils. Like there is some sort of cog or perhaps the belt i straining. The sound goes away when you pedal on a flat trail, but as soon as you put a bit of preasuer it comes back. Im starting to totaly loose confidence in the Brose motor, and thiking of canceling my purcase and getting my money back. I cant belive Specialiced has not managed to fix the issues with this motor yet. Its been on the market for almost 2,5 year.

Which bike and which year is that ?

 

[Bearman]

Which bike and which year is that ?

Its a 2020 Tubo levo S-works

 

[willeco]

Its a 2020 Tubo levo S-works

Thanks, useful info.
Now I'm wondering about your quote: """ thiking of canceling my purcase and getting my money back""". Let's say you do, how do you manage that ?

 

[Bearman]

In Norway the purchase laws are such. If the product you has a faliure or needs repair, and you have the same failure 3 times, you can legaly get your return the product and get your money back.

 

[willeco]

In Norway the purchase laws are such. If the product you has a faliure or needs repair, and you have the same failure 3 times, you can legaly get your return the product and get your money back.

Tempted to move to Norway (been in Oslo and Asker og Baerum once, and I kinda liked it there)...

 

[Bearman]

Tempted to move to Norway (been in Oslo and Asker og Baerum once, and I kinda liked it there)...

Your more than welcome. Whe have lots of space and super trails, and ther right to roam law, means you can bike almost everywhere.

 

[Supratad]

Woo-hoo. Got my bike sorted yesterday with new upgraded motor, another connector cable (even though I had that replaced a few months back). I can now ride again, cautiously to start. Of course, it's pissing down all weekend.

 

[Vin829]

Does anyone know by looking at the serial number of the motor which motor they have? If I have the new one installed

 

[congerball]

Does anyone know by looking at the serial number of the motor which motor they have? If I have the new one installed

There’s a thread somewhere detailing exactly what you’re after but you’ll have to search for it as I can’t remember which one ?

edit...it’s in this thread somewhere ??

 

[Mcharza]

Here it is...1 min search. Scroll down..

Levo Gen 2 - have brose fixed the motor issues yet ?

does anyone know if its true that motors shipping now are more reliable ?

www.emtbforums.com

 

[Eduardoramundo]

Does anyone know by looking at the serial number of the motor which motor they have? If I have the new one installed

Just post up a screenshot

 

[Jeffw]

This all sounds so familiar. My 2018 Kenevo was back to my LBS 11 times and my 2020 Levo Expert 5 times in 4 weeks and as one post said above, totally lost confidence in the bikes. Total of over 1100 miles back and forth to my LBS (who were great by the way).

In both cases, i got a full refund. The Kenevo was 15 months old, the Levo 5 months old.

I have since gone Cube and (touch wood) not a single issue since June, with the exception of motor cover breaking on first ride. So have fitted a Stand-Up cover. Been great since

 

[Dirk74]

So now I know for sure that I ride like a pussy. Bought a Levo Comp in March, >1000km in all 3 modes including turbo uphill, 100kg, nothing broken except the rear derailleur that I killed by my own fault.

Edit: had to true the rear wheel in between

 

[SwissChess]

!!!
Third Motor Build Date 20.06.22, FW 7.3.6, and did 1'800km on it. This morning I was on a bike run washed and recharched it. now I can't start it! I hear a 'beeb' and the lights where you charch it they don't turn off when closing the charching plug (you can see them) There is no light on the TUC and you can't turn it on! NO motor support at all!
Did one of you also ever had such behaver?
The Plug is closed.

 

[gmurad]

Is it still not possible to update the firmware myself without going into the store? Knowing my store they might want to charge me for the update... I'm moving to a rural area and wanted to get this update before going.

 

[Binhill1]

Is it still not possible to update the firmware myself without going into the store? Knowing my store they might want to charge me for the update... I'm moving to a rural area and wanted to get this update before going.

Think you can now sure there was a post a few days ago.

 

[gmurad]

Excellent! I just did it through the app.

 

[rydeezie]

!!!
Third Motor Build Date 20.06.22, FW 7.3.6, and did 1'800km on it. This morning I was on a bike run washed and recharched it. now I can't start it! I hear a 'beeb' and the lights where you charch it they don't turn off when closing the charching plug (you can see them) There is no light on the TUC and you can't turn it on! NO motor support at all!
Did one of you also ever had such behaver?
The Plug is closed.

View attachment 45098

The power cord likely has some moisture or is damaged

i remedied the issue by opening the cover and removed the cord to completely dry (crank arm will need to be removed). This fixed the issue for the meantime. I eventually replaced the cord with the new version under warranty

the green lights on the battery were also blinking while power cord was connected when the issue occurred.

 

[Paul willis]

Clean the plug also if you can see the green lights it not plugged in properly I had this problem as they are magnetic it picked up small piece of swarf and stopped it going going allthe way home

 

[Zimmerframe]

Smoother motor .. better walk mode (it works again) .. more attractive to the opposite sex (different thread) - theoretically, higher reliability due to the removal of the pulse problem.

 

[Mcharza]

Smoother motor .. better walk mode (it works again) .. more attractive to the opposite sex (different thread) - theoretically, higher reliability due to the removal of the pulse problem.

The 3rd point was the best

 

[Zimmerframe]

The 3rd point was the best

It's taken 365 days, but that was by far your cleverest response ! ? HPY ! We should have a "lockdown party thread ?"

Death ... fixes most known ailments ..

 

[Binhill1]

Smoother motor .. better walk mode (it works again) .. more attractive to the opposite sex (different thread) - theoretically, higher reliability due to the removal of the pulse problem.

I updated maybe 3 months ago done at dealer in Inverness had to be done there. Been away for 7 weeks so there was another update on motor when I switched on bike . What u think

 

[#lazy]

Rode mine today and charged it fully after, now it turns on then flashes red blue and turns off ! I’ve taken the mode switch indoors to overnight and see tomo !

 

[Binhill1]

Rode mine today and charged it fully after, now it turns on then flashes red blue and turns off ! I’ve taken the mode switch indoors to overnight and see tomo !

If it was wet hopefully dry out. I haven't had that problem since last Xmas,when I got new cable. dare I say that

 

[Zimmerframe]

I updated maybe 3 months ago done at dealer in Inverness had to be done there. Been away for 7 weeks so there was another update on motor when I switched on bike . What u think

Personally, if it was me, I'd update it.

As with most things, there's going to be two different views. The "If it ain't broke, don't fix it" which blends with the "Don't update, they're going to make your bike slower and take features away" view.

The majority of changes in a firmware updates fix tiny software problems. The "If it ain't broke" is actually "You just don't know it's broke".

They're constantly testing and refining. Improving the efficiency and range, improving how the motor responds and probably most importantly, improving the reliability by making it smoother in how it engages and delivers power - which is in everyones interest. The sooner you make a change which will improve longevity, the longer it will last !

There was one massive boob, the walk mode downgrade, which was added to the base firmware by Brose. Fortunate Brose and Spesh worked together on this one and came up with a solution which was part of the first OTA update.

On the flip side, one of the most welcome firmware upgrades was the change on the 1.3 motors from 16amps to 20amps. So just like that, you got a 25% more powerful bike than you had the day before.

 

[MrSimmo]

Personally, if it was me, I'd update it.

As with most things, there's going to be two different views. The "If it ain't broke, don't fix it" which blends with the "Don't update, they're going to make your bike slower and take features away" view.

The majority of changes in a firmware updates fix tiny software problems. The "If it ain't broke" is actually "You just don't know it's broke".

They're constantly testing and refining. Improving the efficiency and range, improving how the motor responds and probably most importantly, improving the reliability by making it smoother in how it engages and delivers power - which is in everyones interest. The sooner you make a change which will improve longevity, the longer it will last !

There was one massive boob, the walk mode downgrade, which was added to the base firmware by Brose. Fortunate Brose and Spesh worked together on this one and came up with a solution which was part of the first OTA update.

On the flip side, one of the most welcome firmware upgrades was the change on the 1.3 motors from 16amps to 20amps. So just like that, you got a 25% more powerful bike than you had the day before.

Agreed, I’ve not actually noticed much power difference than before, maybe less of a “stamping on the accelerator” feel but cant say its any slower. The walk mode for me was rubbish even with the 6.x firmware and failed to work for most of the time.

 

[Binhill1]

Personally, if it was me, I'd update it.

As with most things, there's going to be two different views. The "If it ain't broke, don't fix it" which blends with the "Don't update, they're going to make your bike slower and take features away" view.

The majority of changes in a firmware updates fix tiny software problems. The "If it ain't broke" is actually "You just don't know it's broke".

They're constantly testing and refining. Improving the efficiency and range, improving how the motor responds and probably most importantly, improving the reliability by making it smoother in how it engages and delivers power - which is in everyones interest. The sooner you make a change which will improve longevity, the longer it will last !

There was one massive boob, the walk mode downgrade, which was added to the base firmware by Brose. Fortunate Brose and Spesh worked together on this one and came up with a solution which was part of the first OTA update.

On the flip side, one of the most welcome firmware upgrades was the change on the 1.3 motors from 16amps to 20amps. So just like that, you got a 25% more powerful bike than you had the day before.

Had a problem 4 days ago I thought another motor was on way out. At first thought chain jumping but not that old. Anyway turns out pawls were sticking some silly sausage put a wee bit grease on new freehub about 500 miles ago . Updated after I got fixed so was out on a very wet run yesterday it seems smoother or is that just me. Get out the morn and try walk assist , I was finding last update it took a couple of seconds to kick in I don't use it much to be honest.