Two click sound when pedaling, chain delayed engagement

[rigor]

Hi All! New owner of Giant Explore E+ here.

I recently noticed my bike is making a clicking sound when I start pedaling from static or freewheeling. This happens both when motor is on or off.
As in the video, when start pedaling, the first click sound didn't engage the chain, and the second sound is when chain start to engage (I start to feel normal resistance when rolling the bike).

The problem feels exactly the same as this post: Trance E+2 knocking when pedaling - Solved

I tried to lock the clutch as mentioned in the post above, but no fixed.

At first I thought this is a freehub/pawls issue. So I took off the rear wheel, and put my other bike's rear whell on it. Problem is the same. So I guess it's something else.

Any input will help. Thanks!

 

[Zimmerframe]

Are you sure it's at the motor end and not the derailleur (b-screw) set incorrectly ?

 

[Mikerb]

Are you sure it's at the motor end and not the derailleur (b-screw) set incorrectly ?

agreed....you changed the wheel but the derailleur was the same one.....it sounds to me like the chain is routed through the jockey wheel incorrectly.