Suspect E8000 problem

[ian6354]

I've been trying to chase down a noise now for a while. It started out as creaking sound but has evolved into a ticking noise when on load. I've read multiple threads about these noises been rectified when users have found incorrectly torqued bolts around swivel points and also the motor attachment points.

I've checked all of these and I am still left with annoying ticking sound.

If it does prove to be the motor and it degrades further is the warranty claim route with Shimano or the bike manufacturer. I should add my bike is a Canyon Spectral, its around 11 months old and has covered around 600 miles.

 

[R120]

@Gary has several example of motor failing sounds on his instagram page - if they sound like any of those then probably terminal - you should be able to warranty via Shimano Service centre or Canyon.

One of my motors went yesterday, sound like a less extreme version of this.

 

[Gary]

My current E8000 has excessive axle play and is sounding like a bag of spanners too. (not quite to the point of the E7000 above)
Haven't been riding my Ebike at all (just my 4X hardtail). Been so busy repairing and servicing so many other folks bikes I haven't even bothered flagging up the warranty with Madison yet. Probably will next week.

 

[ian6354]

Canyon are suggesting the bike should of had a bottom bracket service by now, is this even possible? Would I better of going to Shimano direct?

 

[MrBrownstone]

Canyon are suggesting the bike should of had a bottom bracket service by now, is this even possible? Would I better of going to Shimano direct?

After only 600 miles????

Creaking, clicking, ticking, could be so many things.....

 

[B1rdie]

My spectral has 1000 miles and shows no sign that will need bottom bracket maintenance for now.
Are you sure the noise is not from deraileur? does it happen at any gear and assistance level?
At 600 miles you would surely need a new chain.