Riding a tuned or deristricted EMTB is not a trivial offence and can have serious legal consequences. Also, many manufacturers can detect the use of a tuning device or deristricting method and may decline a repair under warranty if it was modified from the intended original specification. Deristricting EMTB's can also add increased loads for motors and batteries. Riding above the local law limit may reclassify the bike as a low-powered bike, requiring insurance, registration and a number plate.
Be aware of your local country laws. Many laws prohibit use of modified EMTB's. It is your responsibility to check local laws. Ignoring it, has potential implications to trail access, and risk of prosecution in the event of an accident.
We advise members great caution. EMTB Forums accepts no liability for any content or advice given here.
Try to unpair your bike at phone's bluetooth settings
Thanks, I clicked forget device and repaired. The same issue, says it’s done but straight back to EU.
First time I saw the same issue few days before from other customer. He was able to fix this issue by unpairing a bike in Bluetooth settings. I have nothing more to help you (if you really have FW 4.0.2 on your bike). The App works for all the other thousands of my customers.
I think I will also try it on a different device, will let you know the outcome.
Unbelievable. It looks like your bike has incompatible firmware
I don’t believe I was refunded but will check it now, I had no means to apply old firmware hence the original refund request. I have since acquired an android phone for this purpose following the support feedback. If it was refunded, happy to purchase again obviously.
You got refund Mon, 31 Oct 2022, 19:17
Apologies didn’t even notice, sent payment.
