Sram AXS battery issue

[mooby77]

I have a problem with two of my AXS batteries , both when charging I have a permanent red light on the charger , error , checked other friends batteries on my charger fine

Does anyone have the customer service contact for SRAM in the UK , Batteries are just over a year old , came with my new bike , 2023 Whyte E-160 rsmx , purchased from Leisure Lake Bikes , Newport , who I contacted , who have just fobbed me off , send it back , and we will then send of for evaluation , 7-10 days min , at my cost . could not give an eta on how long it will actually take to manage the warranty claim.
I explained to them today , without working batteries , I have no working bike , AXS derailleur and dropper , which was an upgrade at point of sale , Aug last year.
Should I contact Whyte , do you think I would get a better result, I heard contacting SRAM direct might be the best option.
Thanks
Paul

 

[Ou812]

I have 16 AXS batteries, 2 of them do the same thing. I hold the lock tab down on the charger and seat/unseat the battery multiple times and they’ll eventually start charging. They work absolutely fine, just don’t like to charge for some reason.

 

[Mikerb]

dirty contacts........use contact cleaner.

 

[Jokipea]

I think the Consumer Rights Act 2015 says your contract is with the shop/retailer so it's their responsibilty to sort out any problems. Not sure if by asking you to send the batteries back to them, Leisure Lakes, (just batteries or whole bike?), for them to send back to Sram they think they are fulfilling their responsibilty. I would think doing that seems fair though, how else are they supposed to do it? Maybe they could give you, if they have any, a couple of spare Sram batteries to keep you going till it's resolved.

The dirty contacts on batteries might be the problem as said above. Cleaning them, carefully, might fix it. If attempting cleaning the charger contacts is more problematic as they are on springs, easily damaged. But as your friends batteries work OK in your charger, it seems like it's OK.

 

[RustyIron]

A quick and simple solution would be to just bag a couple replacements off of Amazon. The ones I have are MRX Solutions. Two batteries, a charger, and covers are $35. I can't tell the difference between these and OEM.

 

[RustyIron]

dirty contacts........use contact cleaner.

That sounds reasonable, and more probable than two actual failures.
For contacts that require burnishing, Scotchbrite is my goto. On something small and inaccessible like the battery contacts, a fiberglass sanding pen is the bomb. They're used by automotive painters, but for delicate electrical work, they're great.

 

[mooby77]

Thanks guys for all the advice , i will try some contact cleaner and a fibreglass pen on the battery contacts , i do look after the batts , and clean the contacts and also the pins on the charger , I use deoxit shield on the pins on the derailleur
I was not having a real dig at LLB , also , just seeing if there was a way to get a quicker result , than waiting weeks.
Cheers,

 

[Mikerb]

I dont know...but I suspect the battery is subject to higher voltage feed when in the mech than when being charged and that may explain why those batteries work in the mech but do not charge.....if the contacts are a little oxidised.

 

[vds]

I have a problem with two of my AXS batteries , both when charging I have a permanent red light on the charger , error , checked other friends batteries on my charger fine

Does anyone have the customer service contact for SRAM in the UK , Batteries are just over a year old , came with my new bike , 2023 Whyte E-160 rsmx , purchased from Leisure Lake Bikes , Newport , who I contacted , who have just fobbed me off , send it back , and we will then send of for evaluation , 7-10 days min , at my cost . could not give an eta on how long it will actually take to manage the warranty claim.
I explained to them today , without working batteries , I have no working bike , AXS derailleur and dropper , which was an upgrade at point of sale , Aug last year.
Should I contact Whyte , do you think I would get a better result, I heard contacting SRAM direct might be the best option.
Thanks
Paul

I have problem with my remote it says full and then goes to red very quickly and it is brand new . Does anyone know if there are faulty axs remote pods out there?