Levo Gen 2 Specialised 4 year warranty on Turbo Levo

[smarty]

you also have the consumer rights act 2015 to fall back on. It's separate from warranty and gives you 7 years. Considering the cost of these bikes I think it's reasonable to expect them to last longer than yours has. It's not like it's a wear and tear part on the bike. Consumer Rights Act 2015 - Which?

It's important you use the correct wording if you go this route. Which.co.uk has a template that creates the letter for you. Have a Google and see how you go.

If you used a credit card to buy the bike the bank/card provider is jointly liable so by law they have to consider your claim as well. So you can essentially use a massive financial institution to take up the fight for you. I'm not sure specialized would make it that card once you use this card. From experience once you hit the retailer with the specific wording they generally fold.

Just seen a similar post above so apologies for repeating what's already been said

 

[Binhill1]

Not good pal . 8000 mls four years on and my battery still going strong . Motor number four though . You've not done a lot of miles either strange. Good luck

 

[Binhill1]

I've got the 4 year Motor warrantly on my Levo that is now 3 years old.
Had a power cable failure in the 3rd year and had to pay for it. Not covered by the warranty as it's not the motor.
I also had a Speed Sensor cable fail in the 3rd year and got it replaced under warranty for free because it is a Motor Error and it is associated with the Motor.

All depends on dealer I got new one on warranty a month ago with my new motor, four years old next week

 

[MrSimmo]

It’s probably too late to be helpful but Specialized replaced my motor, all wiring, speed sensor, tcu and battery last year (about 2 1/2 years after purchase) under warranty. I had to pay £80 labour to Berkshire Bikes but that was it.

It might be worth having a larger bike shop file the claim for you as they may have more sway than an individual.

 

[Binhill1]

It’s probably too late to be helpful but Specialized replaced my motor, all wiring, speed sensor, tcu and battery last year (about 2 1/2 years after purchase) under warranty. I had to pay £80 labour to Berkshire Bikes but that was it.

It might be worth having a larger bike shop file the claim for you as they may have more sway than an individual.

Yes I've had a lot more than I should have from them .

 

[super_claret]

In Sales they tend to say that these batteries last about 1000 charges

In the manual it says 300 cycles or 2 years.

 

[super_claret]

you also have the consumer rights act 2015 to fall back on. It's separate from warranty and gives you 7 years. Considering the cost of these bikes I think it's reasonable to expect them to last longer than yours has. It's not like it's a wear and tear part on the bike. Consumer Rights Act 2015 - Which?

It's important you use the correct wording if you go this route. Which.co.uk has a template that creates the letter for you. Have a Google and see how you go.

If you used a credit card to buy the bike the bank/card provider is jointly liable so by law they have to consider your claim as well. So you can essentially use a massive financial institution to take up the fight for you. I'm not sure specialized would make it that card once you use this card. From experience once you hit the retailer with the specific wording they generally fold.

Just seen a similar post above so apologies for repeating what's already been said

Thanks. I’ve sent off an email to Specialized Concept Store and will await their response. If I have no joy, I’ll contact my bank, as I bought with Visa Debit card.

 

[Binhill1]

Thanks. I’ve sent off an email to Specialized Concept Store and will await their response. If I have no joy, I’ll contact my bank, as I bought with Visa Debit card.

Good luck .

 

[LouCyffer]

Seems a bit tight, but worse was the motor was really draggy at the time and clearly needed new bearings but I was told, unless it’s stopped working they wouldn’t replace it as ‘we don’t replace motors at the drop of a hat anymore’.

I’d take this further. Having just had my 2019 Levo (41 months old) in to my local Specialized dealer for firmware update and a new chain ring, they noticed some faint tightness on the bearings. So faint that I hadn’t noticed anything. One claim later, I’m awaiting my warranty replacement motor. So I’d definitely challenge your dealer’s stance; they don’t seem keen to keep you as a customer.

 

[Stayrudee]

Kenevo 2020 here. My motor was replaced in 2021 due to failure. Now in 2023 bearings in my motor started to be noisy so I have visited LBS and they told me that the 4 year warranty is only for the first motor replaced in 2021. This is so confusing, we need someone from Specialized to clear this issue as many bikes are affected.

 

[Zimmerframe]

Kenevo 2020 here. My motor was replaced in 2021 due to failure. Now in 2023 bearings in my motor started to be noisy so I have visited LBS and they told me that the 4 year warranty is only for the first motor replaced in 2021. This is so confusing, we need someone from Specialized to clear this issue as many bikes are affected.

For the bikes which originally shipped with standard 2 year warranties, which were then extended to 4 year motor warranties - the warranty applies to your first, second or 1000th motor within 4 years of purchase of the bike. The BIKE has a 4 year motor warranty.

There are exceptions such as regions with different warranty laws which incorporate new/rolling warranties with each replacement motor.

 

[Binhill1]

Kenevo 2020 here. My motor was replaced in 2021 due to failure. Now in 2023 bearings in my motor started to be noisy so I have visited LBS and they told me that the 4 year warranty is only for the first motor replaced in 2021. This is so confusing, we need someone from Specialized to clear this issue as many bikes are affected.

19 levo expert i had first one replaced after one year second one 14 months later and last one replaced was 17 months after that . Just four years old last week so last motor replaced was 46 months after i purchased the bike .

 

[Binhill1]

Kenevo 2020 here. My motor was replaced in 2021 due to failure. Now in 2023 bearings in my motor started to be noisy so I have visited LBS and they told me that the 4 year warranty is only for the first motor replaced in 2021. This is so confusing, we need someone from Specialized to clear this issue as many bikes are affected.

Mine was making a horrendous noise I was told by dealer that Spesh won't change out for just a noise. I got about another two weeks before it finally went. I'm too far away to go to the dealer i got it from ,or they may have plugged in and picked up an error. Good luck.

 

[Stayrudee]

Motor needs to be serviced same as drivetrain etc. It's just stupid that they refuse to service it. You don't throw away your fork when it needs to be serviced. This is a big ebike industry problem - no service intervals for the motors. I can hear and feel that my motor needs new bearings but LBS is refusing to service it - I cannot service it as it voids the warranty! This needs to adreesed asap.

 

[Moby_IOM]

Had some issues with my Turbo Levo recently where it intermittently wouldn't turn on and the third from bottom LED was flashing when I plugged in the charger. Called Specialised Concept Store and they said it was the battery that was faulty, so I took it in for diagnostics. They told me that battery and motor were fine and that it was the wiring harness from the battery to the motor. Wiring was fixed under warranty, as mine has the 4 year warranty.

Next ride was fine but after charging, the bike wouldn't turn on again, so back it went and this time they said the battery was dead. They contacted Specialised to confirm warranty claim but it was refused. They have offered me a new 700WH battery for £780 OUCH, but better than the £1200 I've seen these retailing for.

When I purchased the bike in 2020, the sales person told me that the whole electrical system was covered for 4 years, which is the main reason for buying having known the issues surrounding this bike. It would seem that because I didn't get this in writing I have no claim. OK fair enough, my fault for not checking the warranty! My point is, having done less than 1000 miles in mostly dry weather (I'm a fair weather cyclist), which equates to approx 35 charge cycles, do you think that this is acceptable for a £7000 bike? Before buying the bike, I read so much about how Specialised back their products and look after their customers!

What really bugs me is I used to ride a Haibike with Bosch system and did 2000+ miles with no issues and sold it to a friend who has done a further trouble free 1500 miles and still the bike hasn't missed a beat!

Am I been fairly treated by Specialised?

Seems to be a common theme here... I have a 2019 and it needed a motor in Feb all good covered under the extended warranty. Since having back I've not been able to switch it on without unplugging the charging port.. then it was switching on and off and then the TCU lit up like a Christmas tree.. but after unplugging the port it worked again. Back to the shop and it was diagnosed as a battery fault.. pretty coincidental but then later I was told it was the motor. I was then told I'd only get an assisted purchase motor... WTF? I was told by teh dealer they were waiting on a motor but no ETA. I then checked with Specialzed who say its still the battery. Seems communication between Specialzed and their dealers\customers is shocking. At present I've no idea what is happening, and I've now been without a bike for nearly a month.

 

[Moby_IOM]

Does anyone know of any contacts at Specialized that I could write to re this issue. I could email support I suppose but I’d rather know if there is somebody higher up the chain that may be able to help?

Very responsive on Whasapp

 

[Binhill1]

Very responsive on Whasapp

View attachment 117617

Yes I had a few WhatsApp messages at that number quick to reply. But motor was on way out as it happened

 

[super_claret]

Just to let everyone know that Specialized Concept Store got back to me after a week and apologised for the delay in responding but the manager had been away on holiday. They have spoken to Specialized and decided as a goodwill gesture, they will refund me.

They did however say that Specialized offer a 2 year warranty or 300 charge cycles for a reason, it’s a company saying we believe in this product for this period.

I have to go back into store for the refund (which really pisses me off, as it’s an hour and a half round trip) but very pleased with the outcome.

The only negative is that they will only refund me if I agree to the fact that there is zero warranty with the replacement battery. I think that’s fair enough, as I’m in the same position now as before the battery died, only I expect to get another 35 charges before it goes pop

 

[Binhill1]

Just to let everyone know that Specialized Concept Store got back to me after a week and apologised for the delay in responding but the manager had been away on holiday. They have spoken to Specialized and decided as a goodwill gesture, they will refund me.

They did however say that Specialized offer a 2 year warranty or 300 charge cycles for a reason, it’s a company saying we believe in this product for this period.

I have to go back into store for the refund (which really pisses me off, as it’s an hour and a half round trip) but very pleased with the outcome.

The only negative is that they will only refund me if I agree to the fact that there is zero warranty with the replacement battery. I think that’s fair enough, as I’m in the same position now as before the battery died, only I expect to get another 35 charges before it goes pop

Sad you have to travel to get refund in this day and age.

 

[super_claret]

Sad you have to travel to get refund in this day and age.

Yes, it’s really strange that They can’t just ring me and do a refund with cardholder not present. BUT, I don’t want to upset them as they might change their minds