NOTHING_SPECIAL
New Member
Hello everyone,
I am new here, and I am sharing my case to see if it can help someone. I apologize in advance for the rant and to my trusted shop in case my words affect them.
I am sure that just by reading the title, most of you will already have an idea of where this is going.
Motivated by a Specialized ad where you can see guys weighing around 80 kg doing jaw-dropping jumps, I decided to buy a Specialized Kenevo Expert, the flagship of e-bikes, a real steamroller that can handle anything and swallows everything.
Everything was perfect until suddenly, surprise! A 65 kg guy, who doesnt even do those jumps, cracks the frame. A couple of perpendicular lines at the weld of the head tube. You think, stay calm, no problem, you bought a real Specialized, the most cutting-edge brand on the market, with a lifetime warranty on the frame…
Well, here comes the second surprise: they tell you to get lost. According to my shop, “you must have landed badly from a jump, and that is why it broke”. According to Specialized Spain, “The bike suffered a frontal compression that caused stress in the head tube area, leading to the frame collapsing in three parts”.
I dont know what jump my shop is referring to, but both my teeth and I can confirm that never happened. The only stress that area might have suffered, besides the normal use these bikes are designed for, was the play in that part of the frame since day one, which made me visit the shop several times.
But hey, no worries! Since the guys at Specialized are the Sisters of Charity, they offer you a 25% discount on a frame replacement program. And since I must be half-witted, I bend over and take 1,200euros plus 100 for shipping, just for them to tell me I broke the bike myself and that I’d be better off using the new frame for riding on the road.
I was going to stay quiet, but this morning, my shop called to say that I have to return the cracked frame. In other words, I cant even keep the chainstays, linkages, or bearings, which I have already paid for twice.
In these three years with this bike, I have seen Orbea and Trek replace frames under warranty for my friends without any issues. I even had a serious crash with a Scott Genius e-Ride that should have broken the frame, yet the bike was completely fine.
Here is my story. If even one person remembers my words before buying a SHITTYLIZED, I will consider it a win. Thas all from me.
I hope chat gpt did a good translate.
I am new here, and I am sharing my case to see if it can help someone. I apologize in advance for the rant and to my trusted shop in case my words affect them.
I am sure that just by reading the title, most of you will already have an idea of where this is going.
Motivated by a Specialized ad where you can see guys weighing around 80 kg doing jaw-dropping jumps, I decided to buy a Specialized Kenevo Expert, the flagship of e-bikes, a real steamroller that can handle anything and swallows everything.
Everything was perfect until suddenly, surprise! A 65 kg guy, who doesnt even do those jumps, cracks the frame. A couple of perpendicular lines at the weld of the head tube. You think, stay calm, no problem, you bought a real Specialized, the most cutting-edge brand on the market, with a lifetime warranty on the frame…
Well, here comes the second surprise: they tell you to get lost. According to my shop, “you must have landed badly from a jump, and that is why it broke”. According to Specialized Spain, “The bike suffered a frontal compression that caused stress in the head tube area, leading to the frame collapsing in three parts”.
I dont know what jump my shop is referring to, but both my teeth and I can confirm that never happened. The only stress that area might have suffered, besides the normal use these bikes are designed for, was the play in that part of the frame since day one, which made me visit the shop several times.
But hey, no worries! Since the guys at Specialized are the Sisters of Charity, they offer you a 25% discount on a frame replacement program. And since I must be half-witted, I bend over and take 1,200euros plus 100 for shipping, just for them to tell me I broke the bike myself and that I’d be better off using the new frame for riding on the road.
I was going to stay quiet, but this morning, my shop called to say that I have to return the cracked frame. In other words, I cant even keep the chainstays, linkages, or bearings, which I have already paid for twice.
In these three years with this bike, I have seen Orbea and Trek replace frames under warranty for my friends without any issues. I even had a serious crash with a Scott Genius e-Ride that should have broken the frame, yet the bike was completely fine.
Here is my story. If even one person remembers my words before buying a SHITTYLIZED, I will consider it a win. Thas all from me.
I hope chat gpt did a good translate.
