Shimano E-Tube app connection problems

[Bluebeef3]

Hi, new to here but I'm looking for help.

I've found that the Shimano e-tube app will not connect to my phone anymore. Is anyone else finding this problem and is there a solution?

I've tried deleting my bike from the app as it was connecting before, now it won't even find it anymore. I've tried switching Bluetooth on and off, the bike on and off and also a different phone but no luck at all.

I'm on Android and I have the SC-E7000 unit.

Thanks
Graham

 

[Astro66]

On my EP600 motor. I need to press the mode button once, on the bike, after turning on the App in the phone, before it will connect.

So turn bike on. Wait till booted up.
Open App in phone. Wait till connection status screen comes up.
Press mode button on bike to go from Eco to Trail Mode, or any Mode.
Then App connects.

 

[Bluebeef3]

On my EP600 motor. I need to press the mode button once, on the bike, after turning on the App in the phone, before it will connect.

So turn bike on. Wait till booted up.
Open App in phone. Wait till connection status screen comes up.
Press mode button on bike to go from Eco to Trail Mode, or any Mode.
Then App connects.

Thanks, I'll give it a try.