I’m not sure where Trek sent the dropper but I suspect it was sent to a shock service shop. (North Van???) I’ve sent my shocks and forks there for yearly service also. (10km away?) Fast turnaround …I was surprised. Three days for shocks or forks.I had mine serviced by TF Tuning, you have to book it in on their website but the actual turnaround was very quick with excellent communication.
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