Orbea Rise warranty motor repair

[pez_cemetery]

I bought my Rise from MTBMonster, it was delivered in August. Last month the EP8 developed a fault so I sent it back to MTBMonster and they sent it on to Shimano who confirmed they needed to replace the motor, however stock is not expected until January. MTBMonster also informed me that Orbea have no stock of EP8 motors either.

While I understand supply is very challenged, it looks like plenty of new EP8 ebikes are available to buy with delivery dates before January. I was wondering if anyone knew who in this case was responsible for ensuring existing (and rather recent!) customers were taken care of with the appropriate amount of motors kept aside to cater for warranty replacements - MTBMonster, Orbea or Shimano?

 

[Tonybro]

Sorry to hear your issues on the EP8.

Shimano need to hold spares. MTB Monster are only the dealer and dependent on the manufacturers and distributors. I even think I read on my Orbea warranty that the non-Orbea parts are warranted directly with the manufacturers.

So Madison is the UK distributor for Shimano. I would be getting onto them if I was you.

If you can't use the bike and it is only just over a month old, I'd consider talking to Citizen Advice about your rights.

Shame as they really are cracking bikes and this is first issue I've heard of about EP8 failures. They generally seem quite robust.

 

[Funkeydunk]

If it’s gone faulty within six months ask the retailer for a refund, it’s your consumer right. The issue isnt with shimano, it’s with the retailer. They can also be asked to exchange the bike for a replacement.

 

[ggx]

I Think they (EU law) have a 30 days period to comply with be repair , replaced, reduce the price or reimburse.

 

[DJ57UMP]

Hmm, I wonder if that's an EP8 problem or the EP8-RS?

 

[Schnipps]

whats the fault?

 

[volts]

I got a bad motor too. Shimano sent a new one same day they diagnosed it as bad.