Levo Gen 3 New Spec app cannot "find" bike, "connection failed" ??

[713Fmhs]

I have both a '22 Levo Comp and a Tero Turbo 4x. I had downloaded the original Mission Control app for these bikes and it worked fine. I received an email from Spec stating the MC app was going to be discontinued on 3-27-24 and I needed to download the new Specialized app which I have done.
The Spec email also said you had to delete the old MC app from your phone which I have done however, when I try to connect either bike to the new app, the app says, "connection failed, we could not find the bike". Bluetooth is enabled and I deleted the old app from my phone and yes the bikes, (individually) are turned on when doing this.
I've tried closing the app, shutting the phone down and restarting them both to no avail. Any idea why the new app will not "find" the bikes and connect to them?

Thanks in advance.

 

[713Fmhs]

Disregard, I got it figured out.

 

[TheSnowShark]

Can you tell us what you understood ?

In fact, I still haven't installed this new application..

 

[713Fmhs]

Can you tell us what you understood ?

In fact, I still haven't installed this new application..

There are 2 places on my phone where you can turn on/off your Bluetooth, one is in "Settings" and the 2nd is under "Settings, > Privacy & Security". I did not have Bluetooth enabled under "Settings, Privacy & Security". Once I did this and followed the instructions in the manual it set up OK. It would be nice if this "Bluetooth" data was noted in the manual for us less than tech savvy guys. LOL.

I called my local BS where I bought the bike hoping they could help and they said it was a software issue that Spec' was working on and did not have a fix for yet!!!!

I then called Specialized and got a tech on the phone who walked me through a troubleshooting process (which only took about three minutes) and I was able to quickly get it set up. The nice thing is when downloading the new app it pulled all my bike data over from the old app so that was good.

Initially I think I liked the old mission control interface better, especially the tuning part of it but I'm sure I'll get used to the new app, it's not like I have any choice.

Good luck