Hello everyone 
I have specialized turbo levo carbon expert 2019, which is covered by spesh extended warranty (4 years insted of 2)
No issues (except shock failure in 2020 which was sorted rarter quickly by LBS) until this year. At 8600+ km at odometer (5300+ miles) I eventually had a motor failure. Symptoms were like something is slipping, loud whining noise upon all levels of assist and no power to rear wheel. I've contacted LBS, they agreed to sort out this issue under warranty. After disassembling the motor they discovered that problem was related to motor belt, it was stripped of the teeth/hooks and could no longer engate the pulley. Well, the natural belt wear and tear issue of 2.1 motors, manufacturer claimed that they have fixed it in 2.2 version using reinforced belt.
Upon opening the motor serviceman at LBS discovered that both sprag clutches were fine(breaking sprag clutches is common issue related to water ingress), LBS informed me that they gonna replace the belt, not the whole motor assembly. Replacement for the belt was the reinforced one from 2.2 motor, so I also was informed that I could experience creaking for a while until new reinforced belt will break in and align to the pulleys of the motor that has wear from previous belt. Sounded not that bad until I had a few rides
In the LBS when I've tested the bike I have heard no creaking at all. I took bike home and went for a ride in the evening. After riding like 2 kms I've heard creaking, not so much annoying, still decided that I should break it in and just pugged airpods to my ears until end of the ride. To cut long story short, after like 200 kms creaking is kinda awful. It starts at some angle of engagement of the pulley, so its not constant in the beginning, just a fraction of full pulley revolution. After 10+ kms motor is getting warmer and its constant for the most of the time. I've contacted LBS regarding this issue, serviceman said they can replace the belt with the one that comes in 2.1 motors, it should be less creaky, but with with its longevity issues. I asked why did they did not change the whole motor assembly and the answer was that they did it only until replacement belts were not available to spesh dealers, now they change belts if this is the issue(in case of sprag clutch failure of anything else not related to the belt you get the new motor). I also was told that creaking could apear between 1000-2000 kms (1200+ miles). Thats a lot creaking for a bike with RRP of $10k in my country.
I wanted to ask @Specialized Rider Care if this is an appropriate fix.
I have specialized turbo levo carbon expert 2019, which is covered by spesh extended warranty (4 years insted of 2)
No issues (except shock failure in 2020 which was sorted rarter quickly by LBS) until this year. At 8600+ km at odometer (5300+ miles) I eventually had a motor failure. Symptoms were like something is slipping, loud whining noise upon all levels of assist and no power to rear wheel. I've contacted LBS, they agreed to sort out this issue under warranty. After disassembling the motor they discovered that problem was related to motor belt, it was stripped of the teeth/hooks and could no longer engate the pulley. Well, the natural belt wear and tear issue of 2.1 motors, manufacturer claimed that they have fixed it in 2.2 version using reinforced belt.
Upon opening the motor serviceman at LBS discovered that both sprag clutches were fine(breaking sprag clutches is common issue related to water ingress), LBS informed me that they gonna replace the belt, not the whole motor assembly. Replacement for the belt was the reinforced one from 2.2 motor, so I also was informed that I could experience creaking for a while until new reinforced belt will break in and align to the pulleys of the motor that has wear from previous belt. Sounded not that bad until I had a few rides
In the LBS when I've tested the bike I have heard no creaking at all. I took bike home and went for a ride in the evening. After riding like 2 kms I've heard creaking, not so much annoying, still decided that I should break it in and just pugged airpods to my ears until end of the ride. To cut long story short, after like 200 kms creaking is kinda awful. It starts at some angle of engagement of the pulley, so its not constant in the beginning, just a fraction of full pulley revolution. After 10+ kms motor is getting warmer and its constant for the most of the time. I've contacted LBS regarding this issue, serviceman said they can replace the belt with the one that comes in 2.1 motors, it should be less creaky, but with with its longevity issues. I asked why did they did not change the whole motor assembly and the answer was that they did it only until replacement belts were not available to spesh dealers, now they change belts if this is the issue(in case of sprag clutch failure of anything else not related to the belt you get the new motor). I also was told that creaking could apear between 1000-2000 kms (1200+ miles). Thats a lot creaking for a bike with RRP of $10k in my country.
I wanted to ask @Specialized Rider Care if this is an appropriate fix.
.
