Subsequent Ownership
Subsequent owners (second or later) are entitled to a 3-year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components etc. Proof of original purchase is required.
Yes mate, got a new frame on my Rail, bike was a year old, bought it as an ex rental.
Got a new frame from Trek, local bike shop didn't sell it to me but handled the claim for me no problem.
Was really pleased, just bought the wife a brand new Rail, massively influenced by how I was treated.
My warranty has expired on the Rail but I was told by the LBS Trek that the frame has a lifetime warranty (probably from defects). However, my Rail barely resembles the original but he motor and frame are original. I think I suffer from “upgradeinitist”.