Fuel EXe Is motor drag normal?

[Casting_Shadows]

Hi all,

I just bought my first e-bike last weekend, It is a second hand Fuel EX-e 9.7 '22 model with 2500km's on it and I'm not sure if it's functioning correctly and hoping for some clarity.

Is there supposed to be some sort of "engine" braking when you stop pedalling? What i mean by that is, sometimes, not always, when i stop pedalling the bike drags and slows down like there is engine braking like a 4 stroke motorbike when you let off the accelerator.
When it happens, if you don't start pedalling again it feels like it will bring you to a stop. It's like it doesn't disengage.

This can happen at any speed, even when switching modes and changing gears. It really throws my momentum off.
It happens even when I hold the "down" button on the lever to disengage the motor, when i pedal it feels like I'm being held back, even rolling down a hill.

The thing is, I don't think it does it all the time, sometimes it doesn't do it.

I thought it was a battery power thing and was only doing it once the battery was a like 30% depleted but it done it yesterday at 100% for the entire ride.

I went to a local trek sub-dealer and rode one of their exact same demo bikes and my bike back to back in the carpark but they felt the same but i think it was when the issue wasn't occuring.

Thanks

 

[RustyIron]

Is there supposed to be some sort of "engine" braking when you stop pedalling?

No, there is no engine braking. The freehub freewheels as you coast, like on any other bike.

 

[Casting_Shadows]

No, there is no engine braking. The freehub freewheels as you coast, like on any other bike.

Okay, thanks.
Looks like I need to get it looked at.
I’m trying to get a copy of the original receipt as it’s still under subsequent owner warranty I believe.