Giant reign 2022 frame cracking

[Rando_12345]

That sucks, there were a few horror stories on this thread of people having to wait months for a replacement, but I personally would be a bit more optimistic about delays right now, compared to the last 2 years... On the giant France website, they have the 2022 E+3 in all sizes marked as ready to ship. My tiny LBS has 2 bikes sitting on the show floor. I would be quite hopeful that if you are ok with a frame colour swap, they could sort you out rather fast.

I might just be naive though, also waiting until later in the year increases your chances of getting a 2023 frame with the issue fixed.

 

[hokkane4]

This is what I did with my frame. I waited for the end of the season and replaced it. Where exactly is this crack? The usual?

Yes, the usual place

 

[goroncy]

Hi, I'm also joining the club (bike has around 200km, so almost new frame). I'm thinking to keep riding the bike and take to Giant dealer later in the autumn (if the crack is just cosmetic failure). I dont want to miss the best riding season. But let's see how much it will be extending...

View attachment 112873

That sucks, there were a few horror stories on this thread of people having to wait months for a replacement, but I personally would be a bit more optimistic about delays right now, compared to the last 2 years... On the giant France website, they have the 2022 E+3 in all sizes marked as ready to ship. My tiny LBS has 2 bikes sitting on the show floor. I would be quite hopeful that if you are ok with a frame colour swap, they could sort you out rather fast.

I might just be naive though, also waiting until later in the year increases your chances of getting a 2023 frame with the issue fixed.

The only delays right now are due to high season. Beginning of spring is the worst. So it's not the frame that may be missing buy a mechanic who will replace it.

 

[goroncy]

Yes, the usual place

Then don't worry. Replace it later. And check thoroughly if they screwed all the screws back. They forgot about some in my bike.

 

[c.hilleard]

I received my replacement frame and it started to crack after 3 hours of riding.
So far I'm 2 frames and 5 hours of riding, giant have offered to replace the frame.
My question is what will they do when the third frame cracks? And the 4th frame, andcso on.
Has anyone else had repeated cracking issues?

 

[hokkane4]

How big are your cracks? I got 2 small cracks soon after I got the bike. One is maybe 15mm long, other is under 10mm. But I have been riding now around 500km and they are not getting any longer. Also on grey paint they are practically invisible.

 

[goroncy]

How big are your cracks? I got 2 small cracks soon after I got the bike. One is maybe 15mm long, other is under 10mm. But I have been riding now around 500km and they are not getting any longer. Also on grey paint they are practically invisible.

View attachment 120184 View attachment 120185

I had something similar. Frame got replaced.

 

[c.hilleard]

How big are your cracks? I got 2 small cracks soon after I got the bike. One is maybe 15mm long, other is under 10mm. But I have been riding now around 500km and they are not getting any longer. Also on grey paint they are practically invisible.

View attachment 120184 View attachment 120185

The new frame is minor, about 6-7mm.

 

[c.hilleard]

I had something similar. Frame got

How is the replacement frame going?

Does anyone know if the 2023 bikes are the same design?

 

[Acmac999]

I received my replacement frame and it started to crack after 3 hours of riding.
So far I'm 2 frames and 5 hours of riding, giant have offered to replace the frame.
My question is what will they do when the third frame cracks? And the 4th frame, andcso on.
Has anyone else had repeated cracking issues?

Damn! I’m still waiting for my first one to crack as I’d love that green frame over the grey

 

[Redlemon]

How is the replacement frame going?

Does anyone know if the 2023 bikes are the same design?

2023 frames are the exact same design, just new colors. Did not see any failure on these new frames, looks like Giant fixed it.

2024 bikes should be announced in 4 months.

 

[Redlemon]

Well mine also cracked today, but on the rocker link at 2 places.

I believe it's the first time I see one cracked like this.

Crossing my fingers so Giant can quickly replace it.

 

[Rmh1]

Well mine also cracked today, but on the rocker link at 2 places.

I believe it's the first time I see one cracked like this.

Crossing my fingers so Giant can quickly replace it.

View attachment 120963

My frame cracked on the rocker arm, giant blamed a collapsed bearing, but did replace the whole frame when I argued the point.

 

[Redlemon]

My frame cracked on the rocker arm, giant blamed a collapsed bearing, but did replace the whole frame when I argued the point.

I'm surprised Giant replaced the whole frame just for a cracked rocker ? Was the frame itself affected in your case ?

I don't care if it's a collapsed bearing, bike is only on it's second summer and I'm maintaining properly...Giant shouldn't start blaming bearing for such issues.

 

[Rmh1]

I'm surprised Giant replaced the whole frame just for a cracked rocker ? Was the frame itself affected in your case ?

I don't care if it's a collapsed bearing, bike is only on it's second summer and I'm maintaining properly...Giant shouldn't start blaming bearing for such issues.

Mine went within 8 months. They were just going to replace the rocker arm, but it had already destroyed 2 rear shocks and due to me kicking off big time insisting that the frame was twisted, replaced the lot.

 

[trailaddict]

I had the whole frame replaced just because there was to much paint on seatstrays and rocker.....

 

[Redlemon]

Mine went within 8 months. They were just going to replace the rocker arm, but it had already destroyed 2 rear shocks and due to me kicking off big time insisting that the frame was twisted, replaced the lot.

I truly love this bike, but if it's going to take 8 months to replace it's going to be bye Giant for me.

I'll insist on the frame being bent as per your input and my local suspension shop saying that my shock is getting eaten on one side only.

Thank you!

 

[Rmh1]

I truly love this bike, but if it's going to take 8 months to replace it's going to be bye Giant for me.

I'll insist on the frame being bent as per your input and my local suspension shop saying that my shock is getting eaten on one side only.

Thank you!

That's exactly what happened to my shocks. Same side, same pattern, same size of damage.

 

[Redlemon]

Quick update after dropping the bike at the bike shop this morning.

Looks like it's really the bearing that collapsed causing the rocker to have freeplay and rocker finally cracked. Frame isn't bent or anything, but that bearing is to be watched from now on.

Rear shock damage can also be an early sign that it's starting to fail.

Bike shop submitted warranty claim this morning and Giant already approved and shipped a new rocker same day. I should get my bike back by the end of week if shipping goes well.

 

[liuyizhe96]

Quick update after dropping the bike at the bike shop this morning.

Looks like it's really the bearing that collapsed causing the rocker to have freeplay and rocker finally cracked. Frame isn't bent or anything, but that bearing is to be watched from now on.

Rear shock damage can also be an early sign that it's starting to fail.

Bike shop submitted warranty claim this morning and Giant already approved and shipped a new rocker same day. I should get my bike back by the end of week if shipping goes well.

Unfortunately, my trance x adv e+1 (2023) rocker arm also cracked

 

[Rmh1]

Unfortunately, my trance x adv e+1 (2023) rocker arm also cracked View attachment 121752

Will the shop also replace the damaged shock for you?

 

[Matt van]

Warranty? I have a cube and it has 2 yrs on the motor/electrics and 5 on the frame

 

[Redlemon]

Unfortunately, my trance x adv e+1 (2023) rocker arm also cracked

Ouch, looks like these rockers are flexing at multiple locations....

Did you get Giant to quickly replace it ?

 

[liuyizhe96]

Ouch, looks like these rockers are flexing at multiple locations....

Did you get Giant to quickly replace it ?

I received a response from Giant tonight, and they will replace me with a new bike instead of a new frame. I was very surprised. I thought Giant would replace me a new
rocker arm, but I really didn't expect it to be a new bike

 

[Redlemon]

I received a response from Giant tonight, and they will replace me with a new bike instead of a new frame. I was very surprised. I thought Giant would replace me a new
rocker arm, but I really didn't expect it to be a new bike

Giant sure ain't kidding by shipping out frames & bikes for broken rocker arms, holy shit!

Great warranty service.

 

[Rmh1]

Giant sure ain't kidding by shipping out frames & bikes for broken rocker arms, holy shit!

Great warranty service.

Maybe they know the real reason for the rocker arms cracking, like a twisted frame, but won't admit it?

 

[trailaddict]

The new Reign e+ is now out for almost two years and these are the first reports of broken rockers that I've seen. Or at least there are not that many that it has been heard.

 

[Kevjob51]

every bike manufacturer has some issues especially with new frames or technology for those like ours with smoothing the welds with non movable filler. I think Giant so far has made everyone whole and not one person has been refused per this forum.

 

[Redlemon]

Maybe they know the real reason for the rocker arms cracking, like a twisted frame, but won't admit it?

I just talked with my bike shop and they just received the rocker arms today and working on my bike right now, so Giant are not replacing every rocker claims with bikes or frames.

The new Reign e+ is now out for almost two years and these are the first reports of broken rockers that I've seen. Or at least there are not that many that it has been heard.

Not a lot of Reign E+ yet (only 2 cases in this thread), but there are more cases of regular Giant Reign cracked on the rockers, could be a fatigue thing combined with bearings wearing down....still strange on bikes that are not even 2 years old.

 

[Rmh1]

I just talked with my bike shop and they just received the rocker arms today and working on my bike right now, so Giant are not replacing every rocker claims with bikes or frames.



Not a lot of Reign E+ yet (only 2 cases in this thread), but there are more cases of regular Giant Reign cracked on the rockers, could be a fatigue thing combined with bearings wearing down....still strange on bikes that are not even 2 years old.

4 giant frames replaced by J E James in Rotherham over a 2 month period at the beginning of this year. All were either a trance, or reign ebikes and all done on warranty, plus all the others that I've read about on here, something is obviously wrong in the design of these bikes.