Connecting to Bluetooth

[Mark02380]

Can anybody help can’t seem to connect to Bluetooth, followed all the youtube vidoes the option just isn’t there on my Decoy Pro

 

[Mark02380]

Can anyone help cheers

 

[Radixxx]

So far do you have Android version 9 or 10, don't forget to activate GPS as well on your Smartphone before starting the App.

On Decoy is Bluetooth activated approximately only for 10 seconds after your switch on process or after changing the support (e.g. from ECO to TRIAL).

That mean, only while this time should your App recognize the Decoy.

And to be sure, switch off Bluetooth of all other devices nearby (e.g. no second Smartphone activated).

 

[Mark02380]

So far do you have Android version 9 or 10, don't forget to activate GPS as well on your Smartphone before starting the App.

On Decoy is Bluetooth activated approximately only for 10 seconds after your switch on process or after changing the support (e.g. from ECO to TRIAL).

That mean, only while this time should your App recognize the Decoy.

And to be sure, switch off Bluetooth of all other devices nearby (e.g. no second Smartphone activated).

Hi thank you for your reply, I’m using Apple iPhone, when I go into the settings on the Shimano display the option for Bluetooth isn’t there, so I’m doing something wrong or the bike needs a firmware update

Cheers

 

[Radixxx]

I'm sorry, I'm not familiar with Apple devices.

Have you (or the previous owner) ever been coupled your Decoy to any devices or Apps?
If yes, maybe a 6-digit code number was defined and stored in Decoy. You have to know them if you connect in future to other devices.

Of course each Shimano dealer can do a reset on Decoy, or anybody else who has a Shimano interface.

 

[Mark02380]

I'm sorry, I'm not familiar with Apple devices.

Have you (or the previous owner) ever been coupled your Decoy to any devices or Apps?
If yes, maybe a 6-digit code number was defined and stored in Decoy. You have to know them if you connect in future to other devices.

Hi the bike is brand new only received it on Thursday

Cheers

 

[Radixxx]

Maybe you have to try first connection with original Shimano App e-tube.
Of course you have to allow all rights to the App for a properly working.

Sorry, I don't know more to support.

 

[Sapientiea]

You are giving just too little information to help you out. First of all, you cannot connect the bike via Bluetooth on your phone directly, say as is connecting a headphone. You will have to pair the SCE7000 (screen) first though. Each bike or motor rather has a pass code. You'll need to set this once. Stock pass code is usually 0000.

Bluetooth connection is only possible within the E-tube Shimano app. Also there is information within the app about connections.

Do you see the SCE7000 in your Bluetooth list after you start the bike?

 

[Mark02380]

You are giving just too little information to help you out. First of all, you cannot connect the bike via Bluetooth on your phone directly, say as is connecting a headphone. You will have to pair the SCE7000 (screen) first though. Each bike or motor rather has a pass code. You'll need to set this once. Stock pass code is usually 0000.

Bluetooth connection is only possible within the E-tube Shimano app. Also there is information within the app about connections.

Do you see the SCE7000 in your Bluetooth list after you start the bike?

Hi thank you for your reply, no nothing is showing up, even when I go into to settings on the display there is nothing about Bluetooth

cheers

 

[mikecol]

You need to follow the instructions from Radixx. The bikes display doesn't show much: only BT is activated for 10 sec after power up of bike. Did you try your app during that 10 sec? Password might be 0000 or 000000. The app should show the SCE7000 from the bike as Sapientiea mentioned...within the 10 sec.

 

[Mark02380]

All sorted needed a firmware update