Vittorio
Member
Last year I bought 3 Turbo Levo Comp, one for me (L size), one for my wife (M) and one for a son (XL).
After 350 km, having the bikes side by side, we noticed that the X-Fusion Manic seat tube of the XL bike was not 170 mm long (as in specifications) but only 125 mm.
I called Specialized Italy, both Marketing and Technical departments, and they told me to talk with the reseller. So did I.
The reseller contacted Specialized and received an email from them, saying that once the customer (me) had left the shop, they couldn't do anything.
Specialzed also added, over the phone: "How can you be sure the customer has not replaced the seat tube himself?"
Note: the seat tube comes already factory-mounted by Specialized, so it couldn't be a reseller's mistake.
Eventually, after 2 months of contacts between the reseller and Specialized, the reseller (Peruffo - Italy) replaced the seat tube out of his own pocket.
Also, both the italian and european distributors had not this tube available, and Specialized Italy refused to give any help, therefore the reseller had to order the tube in USA.
Finally this is my advice: check all the bike components carefully before paying and leaving the shop, if not, Specialized will not consider themselves responsible for any non-conformity.
Although we are not usually expected to check that every single component comply with specifications, be it a car, computer, etc.
Specialized declares Specifications are subject to change without notice, but what would do you think if you get a computer equipped with 30% less Hard Disk Drive capacity than declared, or a car with a different wheel size ? Do you check them before leaving the shop ?
Specifications changes should not affect performance or functionality.
Specialized are wonderful bikes, not so the Specialized italian customer care.
After 350 km, having the bikes side by side, we noticed that the X-Fusion Manic seat tube of the XL bike was not 170 mm long (as in specifications) but only 125 mm.
I called Specialized Italy, both Marketing and Technical departments, and they told me to talk with the reseller. So did I.
The reseller contacted Specialized and received an email from them, saying that once the customer (me) had left the shop, they couldn't do anything.
Specialzed also added, over the phone: "How can you be sure the customer has not replaced the seat tube himself?"
Note: the seat tube comes already factory-mounted by Specialized, so it couldn't be a reseller's mistake.
Eventually, after 2 months of contacts between the reseller and Specialized, the reseller (Peruffo - Italy) replaced the seat tube out of his own pocket.
Also, both the italian and european distributors had not this tube available, and Specialized Italy refused to give any help, therefore the reseller had to order the tube in USA.
Finally this is my advice: check all the bike components carefully before paying and leaving the shop, if not, Specialized will not consider themselves responsible for any non-conformity.
Although we are not usually expected to check that every single component comply with specifications, be it a car, computer, etc.
Specialized declares Specifications are subject to change without notice, but what would do you think if you get a computer equipped with 30% less Hard Disk Drive capacity than declared, or a car with a different wheel size ? Do you check them before leaving the shop ?
Specifications changes should not affect performance or functionality.
Specialized are wonderful bikes, not so the Specialized italian customer care.
