Bosch warranty

[SteelCityMtber]

A group of us are off up to Scotland a week on Friday on the EEbs .One of us has a Whyte with a Bosch Motor and it went red on the bar remote just over a week ago . He took it to JE James in Sheffield last Sunday and they plugged it in and said it was a motor fault . The said they emailed a warranty claim but they won't hear bak for 7-10 days and then its up to 3 months for the warranty claim to go through .He mentioned Scotland was 3 weeks away and they have said its unlikely it will be done .
My question is ,is Bosch warranty claims really that bad or is it the bike shop .I have always had Specialized Ebikes my self and the latest I have ever had to wait was about 10 days .I usually get it done with in about a week .

 

[steve_sordy]

I can't speak about Bosch service or warranty as I've never had one. But I have bought two emtbs from JE James in Sheffield and have had services and warranty claims with them since Jan'19. I have had nothing but excellent responses from them. My last dealings with them were about a year ago, but I see no reason why their customer service culture will have changed.

Speccy may have to have good customer service to make up for their less than stellar quality motors!

 

[SteelCityMtber]

I can't speak about Bosch service or warranty as I've never had one. But I have bought two emtbs from JE James in Sheffield and have had services and warranty claims with them since Jan'19. I have had nothing but excellent responses from them. My last dealings with them were about a year ago, but I see no reason why their customer service culture will have changed.

Speccy may have to have good customer service to make up for their less than stellar quality motors!

I don't think any motor is good if you ride up here . I ride with a fair few people and we have probably every different motor manufacturer and we are all always having issues. This last month alone 5 of us have had bikes in having new electrical parts .E bikes are not fit for purpose (up here anyway) Since 2019 I have had 4 ebikes and I have had in total 14 new motors under warranty ,not to mention numerous batteries and wiring looms ,switches ,TCU's .But my warranty claims are quick .

 

[steve_sordy]

What the hell do you do with them?

Or was the bike you were referring to a Speccy, which would explain it.

 

[Ark]

Can't you go to any shop that sells your brand, and that brand still covers the man hours.
but you have to pay a small service fee of like £20 for the shop to handle the warranty claim?
MIght be worth asking around if another shop can get a new motor quicker for you.

You could always try emailing the bosch president and explain you really need the motor before 3 weeks time
[email protected] (It's publicly available)
His assistants would probably hook you up if you're polite and explain the situation, there's no guarantee they get to your email fast enough though.

 

[Bndit]

A group of us are off up to Scotland a week on Friday on the EEbs .One of us has a Whyte with a Bosch Motor and it went red on the bar remote just over a week ago . He took it to JE James in Sheffield last Sunday and they plugged it in and said it was a motor fault . The said they emailed a warranty claim but they won't hear bak for 7-10 days and then its up to 3 months for the warranty claim to go through .He mentioned Scotland was 3 weeks away and they have said its unlikely it will be done .
My question is ,is Bosch warranty claims really that bad or is it the bike shop .I have always had Specialized Ebikes my self and the latest I have ever had to wait was about 10 days .I usually get it done with in about a week .

I have had two CX4 motor replacements, faster one, when everything went by the book, took 5 weeks. Second one was out of warranty case and there was some miscommunication or something between LBS and Bosch, took two months.My Specialized motor was replaced in around week.

 

[SteelCityMtber]

What the hell do you do with them?

Or was the bike you were referring to a Speccy, which would explain it.

Maybe Specialized do have a problem with motors more than anyone else ( I read once though that the Levo outsold any other brand by about 12:1 don’t know if this true or not ) but the main thing is at some point everyone will have an issue with the electrics and when they do it’s all about speed to get you back out

 

[SteelCityMtber]

I have had two CX4 motor replacements, faster one, when everything went by the book, took 5 weeks. Second one was out of warranty case and there was some miscommunication or something between LBS and Bosch, took two months.My Specialized motor was replaced in around week.

 

[SteelCityMtber]

That’s what I’m hearing a lot , they maybe the best motors but is that relevant when it’s sat in a shop for months

 

[TommyC]

Can't you go to any shop that sells your brand, and that brand still covers the man hours.

My local cube dealer would only cover parts on warranty, not labour, as I bought the bike elsewhere.

Took me over 3 weeks just to get a replacement battery.