2022 Giant Liv Intrigue E+ Battery Stuck in Frame

[shayl]

I bought a 2022 Giant Liv Intrigue E+ back in March, and up until this week, the battery has dropped out just fine. Now, when I turn the torx key all the way and push the release latch, it'll start to drop out but then get stuck with the battery being stuck in there with about 1cm of space between the battery and the frame. I took it to the LBS and they got it out and told me to 'lube' the latch, but now its stuck again! I'm going to take it back to LBS again but I wonder if anyone else has experienced this issue and has some tips?

 

[shayl]

To follow up on this: I took it to the LBS and they found some screws inside the battery assembly inside the frame that had backed themselves out. They hadn't come from the factory with locktite, and they added that to them and put everything back together, and the battery is dropping out cleanly and easily again. If anyone else experiences this problem with their GIant battery not coming out, this might be why. LBS was very nice and didn't charge me for this fix.