specialized customer service

Hello everyone, I have a problem with the battery, which is that it won't charge, the battery accidentally attracted a metal object with its magnetic part while it was on and suddenly a spark was thrown on one of the contacts for a moment, the battery works normally after that, it can be driven...

I sent in a support ticket last Monday at specialized.com since they are not answering their phones. I did not get an email confirmation with a ticket number that the confirmation page said I would receive. I sent another ticket in as a test and got the confirmation number and then I realized...