no power

Hi, Any help would be much appreciated. My Decoy Pro 29er has totally died. I used it for 10 mins on Friday. It had a full battery showing a range of 45 miles. No problems on a quick 5 minute test ride. I went to go for a long ride on Saturday afternoon and the bike wouldn't turn on. Nothing...

I charged my Turbo 3 days ago and verified it was fully charged before unplugging. I also verified it powered on the the TCU displayed full bars. Today I went to ride and it would not turn on. I plugged in the charger and no lights turned on by the charging port. What is going on? I’m going...

Had a fright today, especially since there are no bike shops open at the moment. Went to start a ride on my 2018 Kenevo and no power. Garmin edge showed mode and I could change mode with the buttons on the battery, but the remote would not work - no beeps and no change of mode. I took the crank...

This is more of a FYI of something I came across, but fixed and thought I would share. Yesterday I took my 2018 Specialized Turbo Levo Carbon Comp out and it decided not to give me any peddle assist power. I am like NOOOOOOOOOO! I just pulled it out of the garage and it was plugged in so I...