I bought my Focus Jam2 from JE James in May and since then, they have had it back with them for 40(give or take) days.
Without going into a load of detail, the bike hadn’t been assembled properly (dropper post wouldn’t work, seals hanging out, severe creaking and wrong size chain put on) but...
JeJames returned the bike Giant Trance E + Pro 3 with a new Ride One controller with HRM connectivity now. Mended charging error too. They also said their was a manufacturer engine update that they applied. Engine seems very smooth on its return.
Nice to have the emtb back in better order than...