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Bike has the wheels trued, all my parts fitted, some cash my way and lifetime trade price on parts needed, full warranty with the bike, and no hard feelings

Had a chat with him last night regarding the bike, and have come to an agreement/deal that keeps both of us happy and as I told him, as long as I’m looked after and not mugged off I’ll always use his shop for my bike and family bikes, so hopefully he stands good for his end of the deal. Slight...

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My replacement bike mate

Asked where all my parts were and we were both in a hurry to get away, I’ve not even sat on it, it looked good in the shop covered in wd40 no where near the lights, I put it in the van and came home, should have brought something up there but only noticed all the bad points when I had it upside...

Basically, got the ex demo hadn’t been to the shop as the lbs got it tuesday told him that if it’s not decent then give it back to the rep Was told it’s all good and fully serviced, brakes are non existent And had to go see it today and took it home for a good check and to say the least I’m...

I took it home as he was about to head off and I wouldn’t have been able to view it or get it for another 2 weeks due to work commitments

Picked up the bike today, both wheels like bananas, fork legs scratched right into the metal, stone chips everywhere, none of my parts as he’s waiting on them (3 weeks) ago it was stolen ?

Yeah hopefully is decent and I can get it, just zero info on it now apart from will be serviced, so fingers crossed it’s in good condition

Yeah as I said to the shop when he told me about it,” no rush just get yourself sorted out before worrying about my bike” as neither the shops fault or mine, just have to get on with it, Second shop in the last 2 weeks within 40odd miles (both being very rural shops) I’m in no hurry for a...

This information I got today, no mention of miles or condition, as mine had 350miles and was immaculate so, if the replacement is not in as good condition and same or less miles why should I accept it? Or are you grabbing at the wrong end of the stick? Not made my mind up what so ever

E160 9000 2020 ex demo for Merida sales man on its way to me apparently, depending on miles and condition it will be staying where it is,

Yeah that’s basically what’s going on, I’ve said I’ll pay a couple hundred to get what I had but that’s only if it comes exactly the way I had my one, so I think I’m being fair, I’m not phoning all the time and said not to rush as it’s neither his fault or mine but he is the claim maker and I’m...

I’ve spoke to citizens advice and all them and they say try and sort something decent with the shop although he is well within his rights to claim what I paid although being a customer and second e bike bought from himself, I would like to think a deal where both myself and him are not out of...

Yeah full warranty from the day I bought it, have told him I want the same spec or same bike, is offering the 8000 model and some cash, but that’s the current demo, if I wanted that spec I would have bought one new for the same as I paid for my 9000, it’s doing my head in haha

Yeah my point exactly, it’s a shitter no matter what way it goes, if the same were to happen again after if I accept the lower model then I would be given the value of the ex demo lower model, and if for say it happened multiple times I’d be left with a £5 voucher ?

Spoke to citizens advice and basically he can value it at what was paid as it’s classed as second hand even if I had bought it brand new it’s classed as second hand and as long as it’s fair market value ?

How can the insurance determine the condition of the bike and parts when it’s not there? Like phone insurance if you loose your iPhone 12 and the insurance give you a like for like replacement and not a Nokia 3310

Got most receipts but as for the bike I paid less than rrp as was an ex demo, but if I had won it on raffle or competition for likes of a £2 ticket would I be given the like for like bike or £2, as my argument with the shop, if I had bought it else where and was getting warranty done from them...

Yeah mate, wanted second opinions, the shop said that rest assured they would replace my bike or reimburse me, the way it stands is I want my bike replaced as the reason I bought the ex demo as it was the spec I wanted, and now the 2021 models are out and Covid buying every bike possible, I...