E010 motor fault. Shipping to Germany took 2 weeks exactly. Uk YT Mill is open a closer option than Germany, had my bike a week and still trying to diagnose the fault, so currently service isn’t good, but hopefully they will get there.
4 week turnaround!
Mine took 2 weeks to arrive in Germany, then a 4 week turnaround, and I got it back a week later, so just 7 weeks without a bike. Not too bad......
Unfortunately they didn’t fix it in Germany, so waiting another 3 weeks for UK Mill to open........ dropped it off, zero calls...
It did take 2 weeks to get there, so they've only actually had it 3 weeks, and Dan at YT said the current turn around is 5-6 weeks, so in effect I'm only halfway through the process. Should have it back in another 4-5 weeks.
I did expect a slightly better service after spending £6k on a bike.
My Decoy Pro Race was sent back to Germany, as I had E010 on display screen (common Issue), on 30th May. I emailed them last week, they have the bike but haven’t looked at it yet. I hope the service is better when they open a YT Mill in the UK.
I’m resigned to loosing my bike for the whole...
Keep the box, you may need to send it back. Just sent mine back with E010 fault on motor. Took 2 weeks to arrive in Germany, I emailed for a progress report after 2 days, they haven’t looked at it yet. There is currently a 3-4 week turnaround at YT Mill Germany. So it looks like that’s the...
E13 told me I had the latest cassette too, but sent me a new one. Mine just jumps in 10th and 11th gears (2 smallest cogs), on the odd occasions 11th gear is selected.
sent bike back to YT yesterday, so I’ll see what they come up with.
I’ve Have removed battery cleaned connections on battery and bike, I blown out all motor connectors with compressed air also, turned it in and off, tried charging battery off bike and on bike. So gave up & emailed YT.
I not really Ridden it in the mud, I’ve turned into a fair weather rider, but...
I was going to get a shimano freehub from E13, to fit existing wheel and fit an XTR 11 speed cassette, when my chain stretches 0.5.
Unfortunately I’ve got error code E010, so it will probably need to go back to YT to sort. I’ll get them to sort out the gears too, they must of had them working...
My Di2 gears also only work in 9 gears, 10th gear jumps if any load is put on pedals, and 11th rarely engages. New e13 cassette but still the same I’ve taken off the derailleur Cleaned it and replaced the hanger, still the same i was going to replace it with a Shimano cassette when it wears out...
Today went to ride bike and E010 displayed on screen and motor will not turn on. Emailed YT, think it needs to go back to them, has only been ridden 350km.
Di2 Gears have been poor since getting it, new e13 cassette still the same. it seems to be a good system but e13 cassette seems to be...
Only drawback to buying a YT is its only direct sale from Germany, however there is strong rumours that YT are opening a UK HQ near Guildford Surrey, so if that occurs, YT will win hands down.
I’ve got a YT with Shimano motor and it was super easy to de restrict using the STunlocker app.
The noise you have is exactly the same as I had, I removed the wheel, took the higher 10 gears of cassette off, took off the freewheel off to remove the outer axle, where there is a spacer with a washer in each side(The washers are different thicknesses apparently, so put them back in the same...
I was think about lights and how to power them. I did see a light as an option when ordering my decoy ?.Does anyone know how to wire up a front light?
The picture below is inside the Dow tube with battery removed, there appears to be a loose wire on the right. Anyone know what this is for?
I received my Pro Race this week, unfortunately I’m smothered with a cold and haven’t put it together as yet. Any top tips for modifications or what apps to use. Shimano obviously say E-tube to do an update, but I read ST unlocker doesn’t like working with Etube app. What’s the best suggestion?
I saw the £600 off on Black Friday and got excited so ordered 3...…… Couldn't get the payment to work on the first 2, as I was using my phone at work. Got home and ordered again and paid via Visa. Sent YT an email to cancel to first 2 orders.
Received an email today saying my order will arrive...