I don’t get why my LBS sent a sales guy to the presentation of the new Kenevo last Monday and it is not presented at Eurobike. Maybe they wait for the last day for a grand finale.
And what is your question? The fastest way to the bike store?
Seriously. With all the issues some people had with this motor, I wouldn’t mess with it risking voiding your warranty.
It should be replaced if there is something serious. Which looks like it is the case.