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  1. Raili’s People

    Is Orbea customer service horrible

    True. This is the reason I didn’t buy one. Otherwise I would be riding a Rise and not a different bike. So that is why I also wrote the reasons behind the decision. Isn’t it logical? Don’t know what was behind your post but I think we agreed on the matter.
  2. Raili’s People

    Is Orbea customer service horrible

    Where I live, you had to know a certain code to get Samsung fix your phone. Otherwise they said warranty doesn’t fix that. Kinda lame. Same is with cars, i.e. Audis with their piston rings. You had to mention a code to get service. Not possible to get a buyback like in US. Expensive fixes when...
  3. Raili’s People

    Is Orbea customer service horrible

    There’s been quotes for months for a battery, possibly warranty cases. And that was for the 360wh battery which even was changed somewhere between M and H or the at the facelift. So there are multiple different batteries for the same bike and they are next to impossible to buy in the future...
  4. Raili’s People

    Is Orbea customer service horrible

    The industry needs to change. Orbea needs to change. We need to change and not be dependent of China. The battery is a vital part of the system and it’s not acceptable that you can’t use your 2 year old bike if the battery (or the obsolete motor) has gone bad. Shimano, I’m looking at you too.
  5. Raili’s People

    Is Orbea customer service horrible

    Couple weeks ago I canceled a really nice, new and customed Rise M10 2023 with carbon wheels. Reason was this ^^
  6. Raili’s People

    Is Orbea customer service horrible

    It’s not about the dealer. If I understand correctly, every dealer has to deal with Orbea in warranty cases. How does it matter if it’s dealer A or B? Rise batteries are taking forever to delivery from what I’ve read. Avoid proprietary batteries at all costs. Shame it excludes some of the...
  7. Raili’s People

    Size help orbea rise m10 lt

    Did some more thinking, the 2025 frame is longer but shorter in the back so climbing might be harder on tighter trails on larger sizes. Have to put the weight on front tyre more. When going down fast, it should be a lot better than the 2024. For flatter trails I’d buy the older one on a steep...
  8. Raili’s People

    Size help orbea rise m10 lt

    Seeing the new geometry numbers (Geometry Geek) vs the old, the M is still short sitting down, steep ST angle and short top tube. Ridden the old M, it was a bit short for me too. I’m 172/81cm. I would say it’s easy L for you because you like to go fast. Chainstays are also shorter on the 2025...
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