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  1. J

    Orange assistance level on Bosch controller

    Exactly. So I found a FAQ article regarding the app that basically said, if the app isnt connected to the bike when a warning/error occurs, connect the app and replicate the error. This tells me its likely the phone connection causing it. The app doesnt display an error/warning, because the...
  2. J

    new to forum and ebike, issues from day 1

    yeah I hear ya. I could go on and on about my local shops as well. Have a buddy shop mechanic, basically said pay is low, a lot get laid off in winter.. buncha college/high school kids that dont care too much. They usually fix my issue and create 2 more.
  3. J

    new to forum and ebike, issues from day 1

    I know this is likely not what you want to hear, nor will it help your current situation, but I went with a bike/brand where I had a dealer within a 30 minute radius for this reason. Normal MTBs are one thing, but with all the additional electronics, I wanted to be sure to avoid your situation...
  4. J

    Orange assistance level on Bosch controller

    Like I stated, there is no error displayed in the app. In addition, the manual states a non-critical error is when all battery indicator lights light up or flash - this is the assistance level light, not the same thing. Doing some searching on here it seems more likely it something to do with...
  5. J

    Orange assistance level on Bosch controller

    Long story short.. yes I had an issue where the bike would just.. turn off. I look at the firmware version.. wildly out of date - each component on a different version. Take it to them.. guess what.. arent Bosch certified so they dont have the tool. Ended up having to deal with the Orbea rep etc...
  6. J

    Orange assistance level on Bosch controller

    What was the root cause? Did you update the app or? Do you simply not pair the app now? Edit: Thanks for the tip, it actually spawned an idea. Sometimes when I ride I have my phone, sometimes i do not. I wonder if this happens if my phone was connected but I leave my phone and it goes out of...
  7. J

    Orange assistance level on Bosch controller

    That would be strange considering its a brand-new bike with 30km on it haha. I wish either the manual or the Flow App gave some details.. pretty unacceptable if you ask me. Considering I am a systems engineer myself, I really cant stand when there is a clear lack of collaboration between the...
  8. J

    Orange assistance level on Bosch controller

    Does anyone know what an orange assistance level indicator light means? The documentation states an error is displayed if ALL BATTERY level indicators are orange, but this isnt the battery level indicator, its the assistance level indicator light. If I open the Flow App, no error is displayed...
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