Awesome!! You might be surprised how frequently we get calls and emails like this where the first thought is "it's the motor" and then after we dig into it it turns out to be something crazy like what you had going on here. Glad you got it sorted out!!
Yeah, definitely check in with us before you send the motor. We can make sure we go through comprehensive set of checklists. Looks like you’ve hit most of them, but still just in case we both put our heads together and discover one more thing or two to check over, the bike. Can’t hurt. You’d be...
Yeah, that’s us. We are the Tennessee affiliate for the US. You’re messaging the owner right now. Michael. Feel free to reach out next week. Maybe we could even troubleshoot over the phone. I’d love to help you get to the bottom of it. And if it’s something that we can replace inside the motor...
Hi, Curious who rebuilt the motor for you? If it was us or one of our partners it might be worth submitting a warranty inspection. Also It sounds like you might have something going on with your crank clutch bearing. There are a couple culprits inside the motor. Good job ruling out some of the...
Our partner @Bearing Man should be able to help you out if you are in the UK He owns and operates eBike Motor Centre. odds are you might be due for some service especially if you ride in typical UK conditions. We service these units all the time here in the US and it is definitely usually...
yeah we have it good here in the US at 20mph.
RacerX
Also there are speed and torque regulations that allow the different bikes to be compliant with certain riding infrastructure. Like trails and a class 1 e assist mountain bike is compliant to go wherever a regular mountain bike can go...
Hi Buddy. Not sure if you have solved this problem or not but it is very likely you simply have or had the spoke magnet on the rear wheel misaligned. It isn't impossible for it to have been dirty with something that interfered with the magnetic field as well. Not likely but not impossible. In...