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I was trying to be a little more diplomatic - although I agree - perhaps not with the beheading but some furher training might be in order ;-)

Ahhhhhhhhhh ok gotcha, i thought perhaps you were riding some future kit :-)

Thanks Simon - me too. Ironically when i spoke with Tredz today they had a further reply from Specialized ( came through yesterday ) based on not accepting the initial ' it's a moving part ' response. The response was along the lines of - the warranty for the shock is with Ohlins and therefor...

Even more confused now.............you have a carbon kenevo????

Hi, on a side note, how have you kept this bit looking so good? Mine has what looks like scratches from the coil.........

Update on my situation for anyone that cares to know............ Following comments and advice on here I spoke directly with Ohlins. As soon as the chap saw the pictures his words were " it looks really bad " and you say the bike is under a year old? Send me the product and serial number so that...

To be fair I have two eye conditions which have held me back from driving - I compensate my disappointment with a crazy bike ;-)

Top job, hopefully I can get a similar level of service. Hopefully if I keep the doors open with supplier/manufacturer I might get some where....fingers crossed. Good luck wih yours hope all goes well. Cheers George

Kiwi, Thanks for the reply every bit of common sense I have tells me the spring is defective although the supplier nor specialized have agreed as of yet - hoping they will. In the meantime i will take your advice and see what Ohlins think. Many Thanks George Simon, That's good to know...

Thanks SImon, Just followed the steps in the manual - pic attached it looks to be around 30% or maybe just over, what do you think. Also am i in danger of teh spring snapping? Should i lock it out until this is resolved? Many Thanks for your help and time Cheers George

Hi Simon, thanks for the info i have read about sag, thought it was the amount of give when sat on the bike. When you say preload is that adjusted by the threaded twisty bit? I won't give it a go just helpful to know for future. Spoke with the supplier just now and they said they will go back to...

Hi Lochlomonddr, thanks for the message i just left the bike at stock settings as supplied by the supplier i never considered that i would have to make adjustments so that things didn't break :-) I may well be, out of interest how much and where are you based even if just for a spare? Cheers

Thanks Sebbyr my thoughts too, Thanks for helping to confirm I'm not going crazy. 1. Don't get the time to do anything but commute 2.Got the bike because I could rather than needed Cheers

Dax, sadly it's on the flat and I never needed the Kenevo I just wanted one. I've always owned good push bikes. Was a dealer for lower end ebikes ( before the mid drive bikes came out ) was always frustrated with the cheap components on them so as soon as the opportunity came up to get an all...

Hi George, Thank you so much for your reply, that is great news for me thank you. I will speak with the supplier again tomorrow and if no luck I will go straight to Ohlins. Much appreciated George

Russell, I had considered this option however bearing in mind that I have never owned a full sus bike and know nothing about repairing coils, removing to coil, prepping and painting would be a huge task which I would likely get wrong. Apart from that I really don't feel that I should have to...

Hi R120, The Mission control app says 1010.49km, probably seems pretty far although like I said the bike is my daily commute, no heavy riding ( I just wanted a really good bike :-) ) Here is the email convo from the supplier. I am 65 kg's and wanted to go for a small but the shop assured me...

Hi Mark, Thanks for your reply and comments. These were my thoughts exactly but didn't want to push too hard without knowing more. Think I'll give the shop another call tomorrow. Cheers George

Hello, I am looking for some help and advice please from anyone with previous experience on my issue. In short, owned my Kenevo since last October(ish) and noticed that the coating of my Ohlins coil is coming off and the coil is rusting!!! The word wtf left my mouth a few times... not like this...