No pictures I never even saw it myself but the guys at Fullerton bikes said the tabs that hold the motor in place were all broken. Giant has since sent me a whole new bike not just a frame replacement something they have only seen one time before. So I'm a happy camper and
quite sure that was an...
Thanks for the reply did the frame replacement include the rear triangle too because mine has a big gouge from the crank peddle hitting it. New battery and motor? Best case scenario they send a whole new bike being so new the store manager said it's possible. Seems like alot of work for them re...
My brand new Trance X E+ Pro 29 1 frame has cracked where it holds the motor in place, I noticed the crank arm was hitting the rear triangle. Took it back to where I bought it and there doing a warranty claim haven't heard back yet, I'm hoping they do a replacement on the whole bike not just the...