Search results

Same for me! New drive unit is silent and still loving the Heckler SL.

He should push the shop. I had a new drive unit approved from FAZUA in one day from submitting a claim. Took the approval to my Santa Cruz shop and the new drive unit arrived in a few business days. There does not seem to be any shortage of parts or drive units…but some shops make this process...

I would be fully content with having the function to be able to control on and off, along with mode change from the app in my phone

Same. It’s available in the U.S. for less than $20 shipped. I ordered a spare. https://www.modernbike.com/product-2126349280

Ask your bike shop to swap a ring controller from a new bike on their sales floor to get you back riding. Also having experienced this issue, a nice feature would be the ability to turn on the FAZUA drive unit from the LED Hub on the top tube. Similar to what the Bosch and Specialized system...

Yes. I had this same issue and it was a bad Ring Controller. When I plugged in a USB-C cord to the top tube mounted Hub Controller and ran the diagnostic…the LED lights illuminated. But the bike would not turn on when pushing the Ring Controller up.

My scale shows 42.5lbs with pedals. GX AXS size large.

Plugged in a new ring controller, and we are back in business! Bike turns on and everything functions normal.

Loosened bolt on ring controller and no change. When I push the ring controller up to turn on bike, I still get 1 blue LED light and the bike does not turn on. Emailed FAZUA and Santa Cruz this evening. Hooked up my computer and the Toolbox had no errors (faults). All systems are normal. When...

Hi All! I have a 2024 Santa Cruz Heckler SL with a few rides on it. Everything has been great. After a ride yesterday, I had 60% battery remaining. Today I push the ring control up to turn on the bike, I get a single blue led light (top light position) displayed on the LED HUB. It displays...

Great feedback. Thank you!

Only Thanks for feedback on suspension. All my bikes have been FOX. It’s hard to get a true read on the Select+ in a parking lot test ride. I saw the S build has the RaceFace wheel set which I don’t care for. GX AXS build has the Reserve 30 SL AL wheel set…which has the lifetime warranty.

Anyone with an S build or GX AXS build happy with the Lyric Select+ fork and Super Deluxe Select+ shock? Who’s replacing the suspension with a FOX fork and FOX shock?

I had a noise that sounded like a loose cable tapping on my Levo Expert carbon frame. Tried everything to resolve and it ended up being headset/bearings. Pull the fork and do a thorough clean of headset and bearings. Re-apply grease and go ride. Maybe it will fix your problem!

How did you identify the headset play? Was it making sounds under pressure or visible damage? My headset creaks and I have to clean/re-grease often to reduce the creaking.

If it’s within 1 year of purchase, submit a warranty claim and send it back to FOX. I had the same issue and they replaced the internals, seals, serviced and it’s worked excellent 👍

Anyone in the U.S. received a warranty replacement that is the hinge door with spring? I got a replacement couple months back and it was the same one I broke with no spring mechanism. It just broke again 😂 think I’ll wait to get it warrantied until I confirm the hinge door with the spring is the...

Did you find an answer to this? Interested to know if you are able to run a direct mount oval.

I am also in the U.S. (California) and emailed Specialized Rider Care with a photo of my broken door. They mailed me a new one. It was delivered 4 days after I submitted the request. May want to bypass your LBS and just contact Specialized.

What reason was your frame warrantied?