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I've just gotten back from Specialized in Australia with a new motor from the error that had the bike simply turning off randomly whilst riding. showing the red line low battery and then turning off. It gradually got worse until it would only turn on for 10seconds and then turn itself off. I...

Thank you @Mikerb I'm going to pick it up from the shop on the weekend and I'll post back here once I've gone through the process.

This is the challenge I'm having @jwrx ... Would you recommend I call Malaysia or Singapore and see if they can help me directly? I thought Specialized would support me no matter where I was in the world, as there are Specialized dealerships in Bali and Jakarta, that's who the bike is with and...

I'm in Indonesia, Bali specifically but bike came with me from Europe @jwrx

Hey guys. I have a 2021 Turbo Kenevo that after 9 months and less than 1000km, has been giving me a battery error whereby the battery simply turns off randomly and won't turn back on unless I open the connection, touch the 2 connectors on the battery side with my finger, which seems to reset it...

Hey guys @jwrx @Al Boneta Do you guys have any contact details for these people? I'm in SE Asia and to be honest, I can't get a hold of anyone to help me with a faulty battery for my Kenevo 2021 for 3 month now. Would love any direction or connections you have Thanks

To be honest, I didn't need the exact document for shipping the battery @TDS , I was able to use the one that Tdarcy posted above and explain that it was the specs of the same, but slightly smaller unit. I've made a post here of what I did to ship the battery: Good luck...

Hey all eBike travelers, I just went through the process of working this out, although it was relatively pricy as I am. traveling between Europe and Indonesia, I'm sure it'll be far more price competitive for inter Europe, US, Australia etc travel. So, firstly, I't possible to send your...

Hey @tdarcy just want to check if you were able to actually ship the e-bike, and what courier service did you use? I have my Turbo Kenevo I'm trying to get to Bali from Budapest. @jpdbr did you get the 700W datasheet? I've sent Specialized customer support a message already, but if you have it...