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The answer is in his other messages, where he bought it in September 2024... My several requests for a refund were declined (bought it in January 2024) So I am trying with the court now I don't like the company's behavior and don't want to wait with such intransparent solutions

The problem is that the Canyon uses untested cheap solutions, and this is not only a battery. think this is a good chance to quit from this ownage of raw product with stupid support, and a good lesson.

it was just a message from one user with one screenshot, and noone received the same, or i didnt see...

I don't want to fill out the form after these comments, but I'll visit the lawyer next week, and I already sent them the Formal Complaint and Request for a Refund last week. Want to see how the legal authorities see this situation now.

lol, now solution will be in February. And this refund is a big question what they advise.

please keep us updated! and update about updates could be multiplied by the time zones! now it's uncertain

YES! I just got email that the update will be today! Update with more updates!

Can you stop posting the news that email will be today? I have received tons of alerts during the last several days with no normal info, but that update will be soon. Thanks.

they answered to me today, that all the news will be this Wednesday. im so bored of this stupid story :( not riding the bike for months is ridiculous. if their advise on Wednesday will be about another several months to wait, ill go to the lawyer. The only good thing in this bikes is geometry...

lets wait when other countries, not only UK will get their advises :)

The site has a form, from which you can start the communication. After they reply, you can continue the thread.

I just realized, that any e-bike with a Bosch motor always has a Bosch battery with it, and only bikes with Shimano often have some custom solutions. Am I right? It's a huge advantage I guess, that you can travel to some bike park by plane and rent there standard Bosch battery everywhere, but no...

I decided to ask them to return a bike, to ping them, and watch what they answer. Here is today's answer. Just a little story of my Canyon Spectral:On. The story, why I would never again deal with them. I bought Canyon this February (2024). They sent the bike with no charger in the box, other...

Hello, I was thinking the same I know that in some countries, there is a consumer protection law, which, for example, allows the return of a car to the dealer if it has been in service for more than several months due to manufacturer failures. I bought my Spectral:ON this February. Since that...