Search results

Hello, I'm in China now. I bought this bike in Chinese Mainland. We communicate through WeChat instead of email. Our services here are still different from European region Unfortunately, last night when I was cleaning the bike, I found cracks on the rocker arm. I sent a picture. I contacted...

I received a response from Giant tonight, and they will replace me with a new bike instead of a new frame. I was very surprised. I thought Giant would replace me a new rocker arm, but I really didn't expect it to be a new bike

Unfortunately, my trance x adv e+1 (2023) rocker arm also cracked

Hi，I will receive a new motor with a limit of 20mph（32km/h）from Giant. They said that this is the highest speed supported by syncdrive pro2 (yamaha pw-x3). Speedbox also replied to me, saying that a new version of speedbox for syncdrive pro2 with ridecontrol ergo3 will be released within two...

hello，you need to contact the dealer, they will find the part number to order the parts. By the way, what's wrong with these cables，Did you accidentally damage it when opening it?

Of course, I remember. I will go to the dealer next Monday to contact Giant's technical department in Taiwan to solve the issue, and I will let you know the result. Yesterday, the dealer told me that this issue involves regulations, so Giant's technical department cann't directly tell the...

Yes, I sent an email to Speedbox a few days ago, but I haven't replied to it yet. I contacted the technical department of Giant Taiwan yesterday and they promised to help me solve the speed limit issue next week. However, they may need to sign a disclaimer and wait for my good news next week. By...

If using tuning to lock the motor, it's really unfortunate. When will Giant release new software to deal with this A06 error code? It seems that I have lost hope for Volspeed v4. I just bought it on Amazon and haven't received it yet . Do you know the Volspeed v4 works in the current...

Will the latest version of software lock the motor if tuning is used? I have a new trance x adv e+1 (2023) that has been updated with new software and installed with Speedbox 3.1. However, the Speedbox 3.1 doesn't work and the bike is still limited to 25km/h, which is very uncomfortable. I'm not...

Thank you. So what should I do if I want to break the limit now? Waiting for the new version of speedbox or volspeed? I don't know if Giant's update software will completely block tuning in the future, at least my speedbox 3.1 doesn't work on my trance x adv e+1（2023） I may hope to rely on a new...

Oh my god，would this happen to the Volspeed V4? What are the ways to eliminate this A6 error code? Can Giant detect tuning like the Bosch ebike system? I really don't want to be limited to 25km/h.

Yes, I recently bought a Trance x ADV e+1(2023) and installed Speedbox 3.1 after updating the new software. However, Speedbox 3.1 does not work and shows that the bike is still limited to 25km/h at 99km/h. I have also bought a new Volspeed V4 and have not received it yet. I am not sure if the...