They have told me they can't get it back correct and giant said they can't say as they have so many variants they don't do manuals which is useless and the 1st giant shop who attempted motor swap and snapped loads of wires sent it to the shop who has it now, so he got it in bits, all the other...
Joined giant ebike Facebook page and I'm not alone, loans of bikes returned for water issues and poor electrics :(
Found battery plug corroded tonight so when goes back tomorrow to have it put back together properly since there last try they can also replace this plug/loom and try water proof...
Trying to get refund but was hoping I wasn't the only one with a horrendous bike and was hoping if Amy one had any fixes that I could tell giant if they wanted to try sort it again
Giant direct are who I started with when issues came and they just said let retailer sort it, honestly I've had many emails and calls with giant and they have been useless.
Both shops are giant dealers and both said they don't really know what to do and giant gave no advice on what to do, it's been sent around many giant shops to try sort I'm guessing will be going back to factory now.
Giant have been in contact since day 1 of it going wrong, and they have been absolutely useless tbh a awfull company to deal with.
I liked the way it rode so kept with the bike and the issues but this is beyond a joke now how crap it is, a emtb should be allowed to get wet and go off road.
Giant just fob me off they have been involved since it all started absolute useless company, and I only wash it with bucket and sponge it's insane how bad these bikes are built l, it's going back again tomorrow but I'm ment to be at bike park Wales in it next week.
I've had my giant trance e+3 2020 since February, I had it for 2 months then went back to giant dealer for multiple issues.
They had the bike 3 months to replace motor as play in crank bearings and every time I washed it no matter how dry I tried to keep it the bike would just turn off as soon...