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Will do. The contact from the shop was excellent and apparently the hubs are upgraded for UK weather over the standard bitex ones and the rims are from a major oem manufacturer but they wouldn't tell me who.

Thanks. I wasn't worried about the wheels differing from spec. But I'm interested to know what the hubs actuly are. They definitely aren't shimano from the shape.

My hubs are totally different. No shimano branding, black centerlock, and a titanium colored freehub instead of black. What the heck are they?!

Thank you. Proof positive they are not the same wheel set. I'm wondering if mine came with slx hubs and butted spokes. We're talking 330g lighter and your weight matches up well with two other examples. I will take a closer look at my hubs to see if they are different. They are black and unbranded.

They are from a UK company called dcr. They are nice bitex hubs, sapim d light spokes and a 30mm welded oem rim they call the "big boy" rim. They have excellent reviews and the wheels look excellent quality.

Ha!

Mine was 940 I think with tape. Definitely not the same wheels then!

I think the race face ar30 wheels are not the same as the ar30c wheels on the rise. Anyway. Its rather late now for me to be worrying!

After a huge run around I finally got my H15 and began my upgrades. This included a nice set of custom wheels weighing a very respectable 1745 grams for £400. This was to save a ton of weight over the "very heavy" stock wheels. I say very heavy as Two separate people independently confirmed to...

That's what the people who had the problem said.

Maybe this https://www.tapo.com/uk/product/smart-plug/tapo-p100-(4-pack)/

This dude wins the smartest post of the day award.

My h15 still not arrived. They told me 10 days ago it had left Spain. Still no further details :(

I have seen several reports of this where it was simply due to the alignment of the rear mech or jockey wheels causing drag. Several people adjusted (I assume bent it) this and it fixed the problem. The motor should not do this as is notorious for having easy motor off pedalling.

My bike has now left spain via DHL and should be here soon. Funny thing is I today bought a new 2022 Husqvarna Svartpilen 401 like the one in the picture, and at £5249 it's cheaper than an H15, which is considered quite a good value ebike. What a crazy warped world of bicycle prices we are...

I've got mine from there too. Not a particularly cheap upgrade but saves a few grams and good for piece of mind. Last thing anyone needs is a cracked spindle when its out of warranty. Did you remove the plastic stickers from the crank sides? Are they meant to be taken off or left on? I couldn't...

Thanks. I'm in the UK not US and have already paid for the bike so I can't swap dealer anyway. Very frustrated!

Interesting. No they haven't contacted me a single time, I have had to chase for updates despite being told repeatedly they would be in touch. Congrats on the bike. What model? They said my H15 was first on the list. If you got your bike surely the Spanish transport strike excuse doesn't hold...

After being told my rise would be ready around Feb 24th, I was then told it was delayed until April 12th. Now that date has passed and the shop says "it's still in the orbea factory but they can't send it due to problems and strikes with truck drivers in Spain" Meanwhile I see new posts every...