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Yeah, so much for a premium brand, both my wife and son have Cube bikes, my son’s a daily commute in all weather, neither have given a problem

New cable, new motor, then new speed sensor , a few months of trouble free biking and yesterday the dreaded red blue flashing and no support. Cleared on cycling power and now every ride will feel like a lottery again had the bike for just over a year and wish I’d never bought it.

Auto function on mine collects data but doesn’t map the ride.

Do you have a mission control screen shot of the battery and motor most recent software/ firmware, cheers.

Given all bikes are registered you should be able to email people? While a forum post is good it is easily missed

How will the update be communicated?

Well Specialized actually called the shop and advised them to c/o the speed sensor and they also emailed me. I can now only wait and see if the issue is resolved and hope that nothing fails miles from home. Not what I expected for £4000.00

Great customer service? I’d rather have a bike that can be used with confidence every ride,I for one will never buy another Specialized ebike.

I contacted Specialized UK they in conjunction with my LBS got the parts and were fitted under warranty work, this did not include the 4 bolt cover.

Mine is booked in for a check, no data on app as when this happens the Bluetooth connection is lost. I’ve contacted Specialized noting my thorough disappointment with this bike, no doubt the retailer will have to deal with this, my LBS Edinburgh Cycles have been great but let’s see if...

Sympathise, I’ve had a new motor, 2x power cables and in the last 3 weeks 2 switch on errors of motor not found. My son has cube as a daily commuter, it’s never had an issue. Mine is a base in yellow, good colour for a lemon.

Did your Specialized dealer swop this out? Or is it a software issue?

In the last 3 weeks I’ve had 2 instances of the motor not found fault light indication, loss of assistance. Both time cycling power off/on has resolved this. Anyone else had this or a resolution? Getting fed up with this bike’s recurring faults given it’s not a year old yet. New motor, 2x power...

Mine had an extra frame protection strip added there when fitted.

https://www.emtbforums.com/community/attachments/schermata-2019-04-26-alle-11-59-56-png.13232/

Think there is info on the first of the Specialized forum topic folders, at the end page

There should be no issue with heat as there is no inlet to provide a cooling air flow in the motor casing design. Yes there are retrospective fittings to plug the gap coming from Specialized.

Think it means motor not found, I had this and ended up with a c/o of a power cable, then a new motor, get it back to the shop

The frame

Mines aluminium, they are hydr formed as opposed to moulded CF, probably the difference