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It’s brutal, happened to me 8 mile hack without assistance is testing

Complain to customer care if the bike is not fit for purpose use your consumer rights, the bike is only a month old, get a refund or replaced, if you can get a refund I would given their history. The Consumer Rights Act 2015 You have a specific time frame of 30 days to return faulty goods and...

Hard to believe they are still charging thousands for a bike with this known issue, I’m told on another thread they care and want to fix this, however they are still taking cash and leaving people with the potential of being stranded far from home. There is little point in a constant renewal...

Thanks, just wanted to verify before I pop to my lbs.

Hi, anyone know what the latest firmware is, 2019 Turbo levo , thanks.

They must have found a problem there, seems strange to modify it otherwise, as you say we will have to wait and see.

Expensive jaunt from Switzerland just to chat lol

Then how come it’s not general knowledge, ensuring customers are aware that their issues and investment is being investigated with a view to a “fix” It would also stop bad press in the threads

There would be less negatives in the public domain perhaps if they had communicated to users earlier, 1 recognising the issues, 2 committing to fix them with a target date.. This Proactive approach would have put a positive spin on a company dedicated to producing a quality product. While...

Use your warranty to get a replacement.

How old is your bike, take any pics?

All my faults were managed by my lbs Edinburgh cycles Newcastle, they were great and dealt with all issues in a very friendly manner, how much support they got from Specialized is unclear. My communication with consumer care was OK but not prompt. I’m very disappointed in the product and would...

Emailed them today Hi, despite a change 2x to harness, new motor, new sensor I’ve been living the levo dream of wondering when the bike will fail as I’ve had intermittent faults of no assist cleared by switching off/on in the last couple of weeks. No data to mission app is held during this...

Is this a joke? If the harness is knocked?, wet conditions? Washed? it’s a mountain bike for Christ sake. This demonstrates clearly the design is not fit for purpose and this communication is an admission to that fact.

Hard to believe

Be interesting to see the plug in the just released kenevo if anyone has one

They should fit the Specialized one also an extended metal fork on rear shock link that prevents stones getting trapped

Hard to believe Have you had internal foam and swing arm rubber seal fitted?

I find it hard to believe a year on and this issue is still not resolved, very poor indeed, a total cable redesign should be in place and a recall should to ensure all are fit for purpose.