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Just to let everyone know that Specialized Concept Store got back to me after a week and apologised for the delay in responding but the manager had been away on holiday. They have spoken to Specialized and decided as a goodwill gesture, they will refund me. They did however say that...

It’s now 3 weeks and counting. Despite being told the charger was due to be delivered to the dealer last week, they’ve now told me that Orbea haven’t actually despatched it yet😩 Got a week away booked in less than 2 weeks and meant to be taking the bikes but now looks like this isn’t going to...

Thanks Rod, will look at this when I get chance. Plenty of time though, as I don’t have a charger for the bike at the moment. Been 3 weeks without one and just been told that it’s not been shipped by Orbea yet!!

My Wife has had the Rise H15 since January and not ridden that much due to being fair weather cyclists yet the Rise has developed an annoying creak and can't seem to pinpoint exactly whats causing it. It sounds like the suspension linkages but surely, they shouldn't need attention after so few...

It was indeed a faulty charger. Just waiting for a new one, so been without the bike for 2 weeks and counting!

Thanks. I’ve sent off an email to Specialized Concept Store and will await their response. If I have no joy, I’ll contact my bank, as I bought with Visa Debit card.

In the manual it says 300 cycles or 2 years.

Unfortunately, I don’t have the room to keep my bike in the house and removing the battery regularly is not an option. Isn’t the battery technology the same as that used in electric cars? If so, you would think that those would be failing regularly, given the fact most will be parked outside...

Does anyone know of any contacts at Specialized that I could write to re this issue. I could email support I suppose but I’d rather know if there is somebody higher up the chain that may be able to help?

Totally agree and to be honest, I expected more support but it seems everyone is happy to accept that once the warranty runs out, the onus is on the customer, regardless. Here in the UK, the Sale of Goods Act, which changed to the Consumer Rights Act in 2015, states that a product should have...

I store my bike and battery (which I have never taken out of the bike), in my garage. In winter, when I don’t use the bike as much,I wrap the battery section with insulation. I would imagine a large percentage are stored in outbuildings? Why do you ask?

Yes, the retail price for a 700wh battery is £1200 (WTF)!!! Deduct 35% from that and I get £780, which was the initial charge Until I made a fuss..they then knocked another £60 off this. The point is, a battery should have a longer lifespan than 950 miles and 35 charging cycles, end of story...

Good point but I’m guessing the only reason I got the discount was because they could take the old one and recondition it.

My take on this is that they have charged me £720 (after discount) and they will take the old, supposedly faulty battery, recondition it and use it again. As a result, they will not be out of pocket at all, Well said. So that’s now 2 of us who won’t be buying Specialized again!

For your information, when I initially telephoned them, they said the flashing LED was indeed a dead battery but when I took it in to store they told me the motor and battery were fine and that it was the cable. So you’re telling me I should be grateful of them fitting a £90 cable when it was...

Just been to collect the bike and they knocked another £60 off because I kicked up a fuss. Cost me £720 for a new 700wh battery…ouch!! Still not happy mind you, the battery had 100% health when I last looked a couple of months ago. Not quite sure what would cause it to just die all of a...

How old was your battery when replaced? The bike is with Specialised Concept Store, so can't check anything at the moment. I've had to instruct them to go ahead and replace the battery, as I'm going away for the weekend!

Thanks but I don't have a leg to stand on. If the battery is warrantied for 2 years, and it's 30 months old, I can't really argue. My main issue is that I was told that the 4 year warranty covered all electrical parts. Unfortunately, it's my word against theirs. BUT, my main gripe is the...

Just checked the actual purchase date and it was 30 October 2020, so I have had 30 months use out of it and only charged it approx 35 times!!!

I did mention the fact that they hadn't detected a fault on the battery or motor when I first took it in, even though the third LED flashing, seems to depict a fault on the battery, according to the the manual. Seems strange that the diagnostics didn't pick it up the first time!!