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Had a look at my browsing cache, seems CRC have removed the page contents of the administration details.

Look above this post by myself and Rob.

I had a look on the CRC website, seems to have disappeared, however, it's still on the Wiggle website here: https://wiggle.egain.cloud/kb/Wiggle_EN/home

Just came across this, I'm not aware when it was posted on either website but suspect it was over the past day or so.

I personally feel both CRC and arrowxl are giving us the runaround. I have contacted PayPal, stating if I don't receive my e-bike by Saturday evening then I will ask PayPal to look into it. I copied and pasted all conversations with CRC and arrowxl and sent a screenshot of the courier updates...

It isn't looking promising and very difficult to state who is telling us the truth.

Yes, generic script, I'll be on to PayPal this afternoon as I ain't going to be hanging around waiting for an email that may never come from CRC.

Ah okay, thanks. I have just got off web chat with arrowxl also, they have stated my order will be delivered on the 28th. I asked why has the order been canceled client-side apparently, they never said but assured me the e-bike will be delivered this Saturday.

Has anyone received a transcript of their live chat via email?, I got an email but there was nothing on the chat log.

Didn't really surprise me, so I have given them until the close of business, if no email is sent to me then I'll be straight on to PayPal. The live chat staff member stated they will be in contact today (apparently).

As soon as I start to chat on livechat, they will probably spin me the same story, so I'll be straight on to PayPal today as CRC will probably refuse me a refund also.

3 working days?, considering Wiggle/CRC are probably a large client of arrowxl, you would have thought they'd have an account manager with direct telephone contact to ask about this right away. 3 days seems too long in my opinion. Could they be holding out for time, we'll never know. One person...

I dunno to be honest, I've lost faith with CRC and arrowxl, I've paid by PayPal, so I'm going to ask for a refund, I should have bought the Haibike ALLMTN 3 which I was going to buy originally :(

Yes, I had checked my order tracking on arrowxl, order has been cancelled, I'm waiting in line to deal with CRC live chat.

So glad it ain't just me, such a terrible courier to deal with, leading customers on a wild goose chase. I hope your e-bike arrives tomorrow.

A small price for your well-being and safety, that's what matters the most (y)

F Fingers crossed it all goes well for you.

They (arrowxl)have stated in an email the retailer stated the 25th, just find it weird that we have to contact arrowxl with a delivery date when their own system stated they would deliver on the 25th. I get the feeling porkies are being told to make CRC look bad, but I could be wrong.

Sorry to hear that, it really is a bad show with arrowxl, I've asked why the change to the 25th of December, probably take them a while to reply. Just annoyed I took the day away from work without getting paid for today by my employer.