I’m glad to hear that. Mine didn’t work even after the update , but I’m not sure if the techs really know what they were doing really. I ended up swapping for another exact bike that was in the store that connects with no issues.
What is Project One Bikes???
Edit: I looked up Project One and it looks like those are the custom made bikes.
Mine is not custom, and is 'off the shelf'.
I will update once the dealer update the firmware on the bike this weekend.
I just got my bike today, same bike and having exact same issue. I did some research and I think it's because the bike needs a firmware update. I hope that's all it is. I will bring it back to the trek dealer and find out.