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Thank you for your comments. I just wanted to make sure I wasn’t the only one with issues. I’ve logged over 4000 miles before this was an issue. Maybe I was lucky compared to most. Cheers and safe riding!

Still having the same problem. Not sure who to call except the bike shop. Was hoping someone could offer a solution. I deleted the app and downloaded again. Still no change.

Disclosure, disclosure. If they had brought this to your attention and showed you the battery access, it may have been noticed.

I have a giant trance e bike and the ride control app is not showing active miles, but all other items of the app seem to be working correctly. Is anyone else having this problem? Giant has recently changed the app to login everytime and this is when the problem started. I have to change my...