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Update : the LBS did some checks/adjustments as instructed by Trek. Made no difference and now they have agreed to replace the motor, is a few week wait but not a big deal. Unfortunately, they are not to forthcoming with an explanation, which I suppose is their prerogative, so I can’t shed...

Mainly use level 2. As per the above reply happens in all modes for me. To me it seems to be an engagement issue when I’m not putting enough power into the cranks. Happens when I’m in to lower gear for the speed I’m going and therefore putting very little power myself into the crank. E.g...

Yeah have the same issue, think it’s an engagement issue for me when I’m not putting enough power into the cranks. Happens when I’m in to lower gear for the speed I’m going. Doesn’t seem to cause any other issues and goes away when pedalling normally. The bike shop will talk to trek. Not quite...