Did they stack an aluminum spacer on top of a plastic unit? My bike came with plastic spacers. Super easy to make sure all the spacers are made of metal.
Update: I shamed Canyon into sending me a battery from their build stock. I have no idea if anyone communicated to Shimano; according to LBS Shimano went dark. The bike works and now I am hoping to get some company to pay $600 in labor I coughed to the LBS. I should have bought my own PCE-02...
There are lots of smart and experienced folk in this forum. Can someone explain the bike mfg and motor mfg financial relationship?? Once designed in a frame there is a co dependence unlike forks/brakes etc. A typical model would be a pay for play where the bike mfg buys parts and sticks their...
Good idea. I started working with Canyon again and they are tired of hearing from me. I get the same people on the phone. I guess my next step is to file a complaint with the Better Business Bureau in Utah. I have found that going nuclear in a warranty situation may feel good but rarely...
I am that typical new member posting a problem!! I love my Canyon CF8 and the EP8 is amazing. I did 500 miles in two months, stretches the chain and slaughtered the bike tire, with a huge smile. Then it died. My LBS was on the phone with Shimano with 5 minutes of my arrival, analyzing the...