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This is so true, this move made zero business sense.

Ya same as you, riding the gen1 and very happy with the bike, just worried about that swing arm... Is there any chance that Leo could open source the design of the swing arm gen3 ? It could potentially give us a way to cnc it on our own one day.

Same boat here, my understanding is that Chris Wright is pretty much on his own with the customer support at the moment while the team is recovering from covid-19. The good news is that the Bosh shipment with batteries & controllers has finally arrived this week and they are currently processing...

Ya same, at least they are now confirmed to be in Transit from Bosh Germany so they should arrived at Pole Warehouse today or early next week.

@Rob Rides EMTB it's been almost a month since the first look video, when can we expect the full review to drop in ? :) Still waiting for my frame, it would help a little lol...

As of today this is still an issue however at least on iPhone it is relatively simple to work around This worked for me flawlessly.